Area Manager at Low Income Housing Institute (LIHI)

Area Manager

Location: Seattle Area / King County

Hours: Full time, Monday through Friday, with some on-call duties

Reports to: Regional Operations Manager

Pay Range: $78,000-$85,000 annually

Position Type: Exempt, non-union position.

The Area Manager manages multiple properties in various locations throughout Puget Sound, through leadership, staff supervision, and lease up of new properties, maintaining low vacancies; negotiating and enforcing leases; maintaining the asset.

Responsibilities: 

• Review, monitor and evaluate monthly financial statements for each community within the portfolio and prepare monthly variance and operating reports
• Supervise, authorize, monitor and administer contract services, repairs, and supplies, as well as approve expenses that exceed on‐site authority at each community within
• Ensure proper contract, insurance, and scope of work that accompanies every capital repair or project on site
• Implement, monitor, and evaluate the status of all projects on site including basic turnovers, capital projects, special projects, and contractor or staff repairs.
• Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expiration's and renewals for each community within the management
• Review regularly relevant rent roll reports, lease renewal reports, expiration management reports, monthly operating summary reports and financial statements to direct focus and priorities for the property
• Assess, maintain and anticipate appropriate marketing tools to maximize qualified traffic at each community within portfolio while minimizing unit turnover and vacancy time
• Monthly audits of tenant files to ensure compliance
• Implement, monitor, and ensure proper, timely, and accurate record keeping (e.g., lease files, vendor files, invoices, replacement schedules, payroll, move‐out dispositions, bank deposits) on each community within management portfolio.
• Monitor and evaluate standards for acceptable outer appeal and cleanliness of all communities within the management
• Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‐related responsibilities at each community within the management
• Recognize and offer appropriate alternatives for deferred maintenance, capital needs, and life/safety issues at each community within the portfolio.
• Implement and evaluate proper staffing needs for each community within management portfolio to maximize net income and resident retention
• Ensure the maximum level of service and commitment to resident retention at each community within the portfolio
• Oversight of multiple properties. Responsible for the timely lease-up of new properties in Seattle.
• Conduct weekly site visits, which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior.
• Complete annual reports to multiple funders on time and accurately. Accompany funders on-site for annual inspections. Respond to funders regarding deficiency issues noted at the property.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 
• Foster a clean and safe environment. 
• Engage with assigned training and comply with training deadlines.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Minimum Qualifications:

• Associate Degree in Property Management, degree in any other field directly related to property management or equivalent experience
• Minimum of five years of experience at a senior management level in residential property management, facilities management, or housing programs and services.
• Strong management, team-building, and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work with people of diverse economic, social, and ethnic backgrounds.
• Commitment to learning about and embracing the Housing First model.
• Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
• Demonstrated ability to develop and implement new policies and procedures and to manage operations in a growth model.
• Familiarity with commercial leasing and management and/or property development.
• Strong administrative and financial management skills.
• Proficient with building maintenance systems.
• Proficient with computer systems.
• Knowledge of landlord-tenant law and procedures.
• Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy

Preferred Qualifications:

• Experience managing multiple properties.
• Experience with HUD, LIHTC, HOME, Section 8, and other affordable housing programs and familiarity with regulatory requirements for all.
• Familiarity with supportive housing.
• Experience in community relations and/or public relations.
• Familiarity with King County and surrounding communities.

Other Requirements:

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must pass motor vehicle/driving record checks.
• Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift.
• Must pass criminal background checks and drug screening. 

Physical requirements: Driving, walking, bending

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance 
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp