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CSR / Receptionist at Walnut Grove Animal Clinic and Resort

Walnut Grove Animal Clinic and Resort · Memphis, United States Of America · Onsite

$30,000.00  -  $40,000.00

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We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at Walnut Grove Animal Clinic and Resort. We are an 8-doctor veterinary clinic with a wide range of services that is attached to a high-volume daycare, boarding and grooming facility. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!

Responsibilities include:

  • Managing a high call volume with courtesy, professionalism, and efficiency

  • Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone

  • Scheduling appointments, processing payments, and accurately entering data into practice management software

  • Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner

  • Maintaining professionalism and composure while addressing high client and doctor expectations

  • Performing heavy computer-based tasks with attention to detail and accuracy

  • Multitasking effectively in a busy environment while prioritizing tasks

  • Demonstrating excellent written, verbal, and interpersonal communication skills

Qualifications:

  • Strong computer skills and ability to learn new software quickly

  • Professional phone etiquette and communication skills

  • Ability to read, write, and speak clearly and professionally

  • Proven ability to remain calm under pressure and adapt to changing priorities

  • Team-oriented with a strong work ethic


A typical work week usually consist of three or four 10-hour shifts Monday through Friday with a one-hour lunch and a rotation of Saturday shifts. The schedule is made 1 month in advance and typically can be adjusted as needed. Some experience preferred (atleast 1-2 years in a similar position), but willing to train the right candidate.

Our hours are Monday-Thursday from 7:30am-9:00pm Friday 7:30am-5:30pm Saturday 8:00am-4:00pm 

Day shift is 7:30am-5:30pm, PM shift is 12:00pm-9:00pm, and Saturday shifts are from 8:00am-4:00pm. (schedule would include a mixture of these shifts)

Please also stop by our clinic to fill out an application in person or apply directly on here with your resume attached!


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