Customer Experience Specialist at Isc

Company Name:

Location: Regina, Saskatchewan

Requisition ID: JR0000786

Status: Full-time, Permanent

Job Close Date: October 14, 2025

We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Customer Experience Specialist to help grow our business and contribute to our future.  

The Customer Experience Specialist is responsible for proactive customer engagement with ISC’s existing customer base and with new customers as new registries and services become operationalized. This role has a frontline interaction with customers at industry events, tradeshows and conferences in order to promote ISC products and services. Other highlights include:

• Identifies customer sector intelligence required to understand the nature of the business that customers conduct with ISC
• Provides information from customers that support and identify product enhancement opportunities, market opportunity and customer service development opportunities.
• Leads change management initiatives with customers related to new or existing product and service changes.
• Develops and executes customer engagement strategies through research
• Manages the sales of existing ISC products and services
• Contributes to product and service development

What you’ll need:

• An undergraduate degree in Commerce or Business or a related discipline and 2 – 4 years solutions-based sales experience.
• Knowledge of macro and micro economic principles and the ability to apply those principles to develop strategies and solutions for new product and service extensions.
• Change management principles to effectively implement a change both internally and for external customers.
• Distribution channels and channel management strategies
• Marketing concepts, including product, pricing, promotion and placement and how they relate to the effective launch of a new product or service.

What we offer:

• We believe in progress with purpose.
  • Innovative technology 
  • A record of sustainable growth,
  • Investment in diversifying lines of business
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs

Help us put the right information in the right hands, at the right time. If this opportunity is of interest to you, please apply by October 14, 2025. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview. 

A little more about us:

ISC (TSX: ISV) is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.