Technical Learning Specialist at Wsfsbank

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Technical Learning Specialist will serve as a key member of the Corporate Learning and Development team, focusing on delivering high-quality, scalable training for enterprise wide systems, including Salesforce, nCino, Oracle, Workday, and FIS. The Technical Learning Specialist is expected to develop, deliver, and update comprehensive training programs, learning materials, and digital resources such as user manuals, guides, eLearning modules, and video tutorials for beginning to advanced users. The Technical Learning Specialist will ensure that all Associates across the enterprise can effectively utilize core systems to drive productivity, adoption, and organizational success.

Job Responsibilities:

• Design, develop, and continuously enhance enterprise systems’ training programs, ensuring accessibility, relevance, and alignment with business objectives.
• Deliver virtual and in-person training sessions, workshops, and webinars to associates across all business lines, leveraging best practices in adult learning and engagement strategies.
• Collaborate with internal clients, business leaders, and project teams to define training plans, timelines, and deliverables that meet organizational requirements.
• Partner with project teams to support organizational readiness, change management, and adoption of Salesforce and other enterprise systems.
• Analyze user adoption metrics, system usage data, and feedback to identify training gaps and measure the effectiveness and ROI of learning programs.
• Stay current on new Salesforce and enterprise system features and integrate updates into existing curriculum and learning resources.
• Travel within the WSFS footprint as needed to deliver training, attend key meetings, and support enterprise system initiatives.

Minimum requirements:

• Bachelor’s degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field.
• Minimum of 3 years of experience creating and delivering enterprise systems training in a corporate or consulting environment. Experience with Salesforce and/or Workday is preferred.
• Minimum of 1 year of experience using instructional design software such as Articulate, Camtasia, Canva, or Adobe Creative Suite.
• Demonstrated proficiency with tools such as PowerPoint, LMS platforms, and video recording tools
• Prior banking and/or financial services industry experience is preferred.
• Proven facilitation skills for both in-person and virtual learning environments.
• Demonstrated experience conducting needs analyses, applying adult learning theory, and translating technical concepts into clear, engaging training content.
• Strong organizational, time-management, and project coordination skills, with the ability to manage multiple priorities effectively.
• Exceptional customer service skills, with the ability to engage and influence stakeholders across all levels of the organization.
• Strong attention to detail and commitment to delivering high-quality learning solutions.
• Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region and Central and Southern Delaware.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.