Underground Manager at South West Plumbing Heating Air Electric

Description

About Us

South West Plumbing is a premier provider of residential home services in the Greater Seattle area. With over 45 years in business, we are committed to excellence, growth, and customer satisfaction. Our team is expanding, and we are seeking a strong people leader to oversee our high-energy Underground Division, focused on drains, waste water, and sewer solutions.

Position Overview

The Underground Manager leads a dynamic team of drain technicians, sewer installers, sewer sales specialists, hydrojetting technicians, and permaliner technicians. This role requires a proven leader who thrives in fast-paced operations, balancing strong people leadership with disciplined administrative skills.

The ideal candidate is:

• Experienced in managing large field teams (25+ employees).
• Energetic, decisive, and empathetic with strong follow-through.
• Able to drive both operational performance and a winning team culture.
• Comfortable being highly visible in the field while also ensuring administrative accuracy and efficiency.

This position is central to the growth and success of our Sewer & Drains division, with direct responsibility for revenue, gross margin, and overall performance.

Key Responsibilities:

Leadership & Team Management

• Lead and manage all Underground field employees.
• Motivate and inspire the team to perform at a high level in a 7-day operation.
• Provide coaching, mentoring, and accountability to ensure safety, quality, and efficiency.

Operational Management

• Oversee departmental scheduling, resource allocation, and workflow to maximize billable efficiency.
• Ensure jobs are set up and handed off accurately for seamless execution.
• Uphold safety standards and compliance with all codes and regulations.

Financial & Growth Accountability

• Manage KPIs: revenue, gross margin, billable efficiency, and daily sales.
• Partner with the General Manager to drive 10–15% annual growth in the division.
• Monitor job costing outputs provided by Accounting; and use it to protect profitability.

Cross-Functional Collaboration

• Be part of the overall management team: Partner with Dispatch, Call Center, Warehouse, Fleet, HR, Payroll, and Accounting to ensure smooth operations.

Culture & Customer Focus

• Lead with compassion, making balanced decisions that protect employees and the company.
• Act as a figurehead for success—visible, approachable, and motivating to staff.
• Ensure every customer receives professional, high-quality service that upholds South West Plumbing’s reputation.

Requirements

• Minimum 5 years of management experience, with proven success leading 25+ employees.
• Background in home services, plumbing, or related trades preferred but not required.
• Strong leadership, communication, and people management skills.
• Operationally disciplined with excellent organizational and administrative ability.
• Financially literate with experience managing budgets and departmental performance.
• High energy, results-driven, and committed to employee engagement.

What We Offer

• Competitive Pay & Bonuses:  Yearly Base salary of $100,500 + monthly bonus.
• Perks:  Company vehicle for work use + allocated gas amount.
• PTO + 6 paid holidays
• Weekly pay; Every Friday is payday!
• Comprehensive Benefits Package:
• Health insurance with 75% employer-paid premium for employees, 50% for dependents.
• 401(k) matching
• On-going training

 South West Plumbing company is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.