BPO Price & Cost Analyst I at Coast Professional, Inc.

The BPO Pricing & Cost Analyst I, will support our growing BPO line of business.  This position is dedicated to pricing new BPO projects, developing cost models, and managing cost segregation and tracking across the BPO space and other business areas.  The candidate will possess strong analytical and financial modeling skills, attention to detail and the ability to collaborate across departments in a fast-paced environment.  This role is critical in supporting growth initiatives, ensuring accurate pricing for RFP responses, and monitoring project-level profitability to inform executive decision-making. 

Pricing & Proposals

• Develop accurate, competitive, and compliant pricing models for BPO proposals, RFIs, and RFP responses.
• Prepare detailed cost analyses and pricing narratives to support new business and contract modifications.
• Perform scenario modeling to guide competitive strategy and decision making

Cost Tracking, Segregation & Financial Insight

• Track and analyze project costs to ensure accurate reporting and compliance with internal and external requirements.
• Maintain detailed cost segregation schedules and reporting for project-specific and company-wide BPO initiatives, integrating financial metrics such as revenue projections and budget forecasts.
• Collaborate with Accounting to reconcile cost allocations and support month-end and year-end processes, assessing historical performance and identifying cost and revenue trends.   
• Provide insight into cost efficiency and profitability by analyzing historical data and forecasting future financial impacts, enabling strategic decision-making and continuous improvement across BPO operations. 

Cross-Functional Collaboration

• Partner with BPO Operations, Accounting, Contracts, and Business Development teams to gather input and validate assumptions.  
• Provide actionable insights and clear reporting to leadership for decision support.

Process Improvement

• Maintain and enhance pricing tools, templates, and reporting models for efficiency and accuracy.
• Support the development and documentation of standard operating procedures related to pricing and cost tracking.

Education & Experience

• Bachelor’s degree in finance, accounting, business, or related field (required).
• 2-5 years’ experience in pricing, financial analysis, or cost modeling, ideally in BPO, shared services, or a similar industry.

Technical Skills

• Advanced Excel proficiency, including pivot tables, complex formulas, and data modeling.
• Experience with cost allocation and project accounting tools (e.g., Deltek, Costpoint, Unanet, or similar) is a plus.

Core Competencies

• Strong analytical and quantitative skills with a high level of attention to detail. 
• Excellent written and verbal communication skills for internal and external audiences. 
• Ability to manage multiple priorities, meet deadlines, and thrive in a dynamic, fast-paced environment.

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.  Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Information and Physical Security is the responsibility of every employee.  In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.  This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.  You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately.  You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.