Dir, Software Quality Assurance (Salt Lake City, UT, US, 84116) at SAP SuccessFactors Recruiting | Talent Acquisition Software

An Amazing Career Opportunity for a Director of Software Quality Assurance!! 

Location: Salt Lake City, Utah

Job ID: 41987

The Director of Quality Assurance (QA) is a strategic and hands-on leader responsible for shaping and executing the organization’s quality vision. This role oversees all QA and Change Control (CC) functions, ensuring that products and services meet rigorous internal standards and external regulatory requirements. The Director will champion a culture of continuous improvement, innovation, and operational excellence, while leading a high-performing team of QA professionals. They will stay ahead of the curve in QA techniques and practices, and ensure a strong automation program is maintained in addition to manual testing.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identity and Access Management Solutions (IAMS): 

HID Global IAM products protect more than 85 million user identities. 

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. 

Are you ready to make a difference? Join us and help shape the future of security. 

As our Director of Software Quality Assurance, you’ll support HID’s success by: 

• Defining and promoting a company-wide quality mindset aligned with business goals.
• Developing, implementing and maintaining QA policies, procedures, and standards.
• Setting and tracking quality assurance goals and KPIs.
• Leading and mentoring QA team, including analysts, managers, and/or automation engineers.
• Overseeing QA and CC processes, ensuring timely delivery of test strategies, plans, and reports.
• Managing test documentation for UI, functional, regression, accessibility, and ad-hoc testing.
• Coordinating with DevOps and TechOps to ensure environment continuity.
• Analyzing quality data to identify trends and drive corrective actions.
• Leading root cause analysis and preventive initiatives.
• Identifying and escalating risk factors to the Risk Management Committee.
• Ensuring compliance with all internal policies and external policies supported by the company, and other regulatory standards.
• Maintaining and evolving a robust automation testing program.
• Leveraging modern QA tools and frameworks (e.g., Selenium, Xray, JMeter).
• Staying ahead of industry trends in QA methodologies and technologies.
• Partnering with Product Managers and SCRUM teams to define testable requirements.
• Supporting Incident Management and customer issue resolution.
• Contributing to documentation, training, and knowledge sharing across departments.

Your Experience and Background include:  

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field. Candidates with equivalent education, plus relevant testing and work experience may also be considered.
• Certifications (e.g., CMQ/OE, CQE) preferred.
• 7+ years in software QA roles, including 3+ years in a leadership capacity.
• Proven experience in regulated industries (e.g., financial services, healthcare, government).
• Strong background in both manual and automated testing environments.
• Proficiency in Java, VBScript, and high-level languages (e.g., Python, JavaScript, C++).
• Expertise in QA tools and platforms (e.g., Jira, Confluence, MS Office).
• Strong analytical, problem-solving, and communication skills.
• Familiarity with Agile and Waterfall methodologies.
• Knowledge of Lean, Six Sigma, or other process improvement frameworks preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [email protected].

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal