- Professional
- Office in Geelong
Services Manager - ALR
Geelong
Permanent, Full Time
Reporting to our Customer Services Manager, could you be our next / new Services Manager ALR?
About the role
The Services Manager Annual Leave Relief is required to relieve at various stations along the line. It also fulfils the role of local supervisor for day-to-day issues for all customer service facilities at various stations along the line. This role assists the Regional Manager by monitoring staff performance and allocating resources by providing leadership and developing teamwork to ensure a competent workforce committed to the ideals of customer service delivery.
• Responsible and accountable for the strategic development of the station roster for conductors and staff, ensuring a balanced work allocation whilst adhering to all awards/EBA Agreements and business rules.
• Monitor and record staff overtime.
• Ensure the rosters are prepared according to rostering principles and rail safety.
• Prepare operational rosters to ensure acceptable fatigue levels and other legal requirements are met.
• Ensure rosters cater for training, accreditation and reaccreditation, plan recruitment and staff transfers.
• Development of rosters for conductors and staff for all planned service changes, including Occupations, Special Events and Public Holidays.
• Manage the IT system in relation to rostering, e.g. data entry of sign-on/sign off time and the reporting of current and future rosters from the system.
• Submit daily electronic timesheets, including anticipated timesheets, when necessary
• Prepare work/fuelling requirements for shed crew
About you
You demonstrate strong leadership and mentoring skills, proven through previous roles where you effectively guided teams and supported individual growth. Your experience with rostering and working in accordance with Enterprise Agreements highlights your understanding of workplace compliance and operational planning. You manage multiple tasks with confidence and precision, thanks to your excellent organisational abilities. Additionally, you consistently uphold a strong safety culture, ensuring that safe work practices are embedded in daily operations and that team members remain aware and accountable
• Year 10-12 or other education which could be considered equivalent, including apprenticeships or relevant work experience, with a strong preference for experience in customer service/tourist industries.
• Personal Track Safety
• V/Net Ticketing and Auditing
• First Aid - Level 2 – may be required
• Strong rail network experience and Enterprise Agreement application experience is highly desirable.
Key Selection Criteria
• Demonstrated audit processes to monitor assets, accountancy, compliance & safety
• Experience in rostering large groups of staff in accordance with fatigue management parameters
• Demonstrated cost management and overtime & reduction experience
• Experience managing employees within an operational environment
• Extensive demonstrated customer service knowledge and experience
This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023 Service Manager 4
The selection process may include aptitude assessments, a behavioural interview and a medical risk category 1 check.
It is expected that all employees complete at least 12 months of continuous service in their current position before making an application for an alternate role. Employees who are in their probationary period at the time of application are ineligible to apply.
Initial enquiries can be made to Scott Payne, Talent Acquisition Business Partner on [email protected].
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.
We are committed to providing a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage, please contact the Talent Acquisition Business Partner mentioned above, or email [email protected] for confidential support.
To apply for this or other vacancies, please submit an up-to-date resume via the internal careers website at Internal Opportunities
It is recommended that you speak to your current manager about this and other potential roles prior to applying to ensure your next role is in line with your development goals.
Applications close: 15th October at 5pm
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