Guest Services Officer – Bell Desk at Park Hyatt Melbourne

%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ECare Connects Us%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAt Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.%26nbsp;%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EJoin a team that is making travel more human, connected, and sustainable. Here, everyone%27s role matters, and your individuality is celebrated.%3Cbr%3E%3Cbr%3E%3Cstrong%3EAbout Park Hyatt Melbourne:%26nbsp;%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ELocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EBenefits of working with us:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ELeading global hotel brand with career advancement opportunities%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EComplimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EComplimentary duty meals whilst on shift%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EDiscounted food %26amp; beverage and park club health %26amp; day spa treatments%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EDiscounted onsite car parking%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EEmployee assistance program – benefit from free, immediate and confidential support for any work, health or life concern%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EGenerous paid time off and holiday policies including paid parental leave and wellbeing leave%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E10% discount with NIB Health insurance%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EAbout the Role%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAs the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ESome of the responsibilities include:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EMeet and greet all guests arriving and departing the hotel in a friendly and helpful manner%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EVerify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ESafely valet park vehicles into the car park%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EHandling guest enquires and requests and being familiar with Melbourne and its surroundings%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EPromptly taking guest luggage efficiently to and from the guestrooms%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EAssist Concierge with basic functions%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E

• Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)

• Previous work experience in a similar fast-paced hotel operations environment

• Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests

• Excellent time management skills with the ability to multi-task

• The ability to work autonomously and as part of a team

• The ability to work under pressure and possess great attention to detail

• An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards

• The flexibility to work on a rotating 24/7 roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed

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