Coordinator, Assoc Sales at Progress Rail
Progress Rail · La Grange, United States Of America · Onsite
- Professional
- Office in La Grange
Job Purpose
The Inside Sales Account Representative is a critical component of the Aftermarket Service team. Each representative provides commercial oversight and administration of customer orders placed for PRL products sold to Railroads, Marine Propulsion, Offshore and Land-based oil well drilling rigs, and Stationary Power Generations markets.
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Education / Training
• Four-Year College Degree (Marketing focus) or equivalent experience.
Job Title
Inside Sales Account Representative
City
La Grange
Key Job Elements
• Work with Outside Sales Managers to support timely and accurate booking of customer demands;
• Be the point of contact for customers in regards to order activity, part number pricing and material availability;
• Serve as a customer advocate while participating in internal customer status reviews;
• Identify process issues and participate in the development and implementation of process improvements;
• Support the growth initiatives of the business;
• Own and resolve customer account issues to complete resolution;
• Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers;
• Support internal customer’s needs on status updates and issue resolution;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Understanding of and the ability to apply International shipping terms as well as International payment methods;
• Travel to PRL North American Distribution Centers to help facilitate material movements and assist in process gap resolutions;
• Ability to lift up to 40 lbs;
• Potential to travel up to one week per month.
• Be the point of contact for customers in regards to order activity, part number pricing and material availability;
• Serve as a customer advocate while participating in internal customer status reviews;
• Identify process issues and participate in the development and implementation of process improvements;
• Support the growth initiatives of the business;
• Own and resolve customer account issues to complete resolution;
• Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers;
• Support internal customer’s needs on status updates and issue resolution;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Understanding of and the ability to apply International shipping terms as well as International payment methods;
• Travel to PRL North American Distribution Centers to help facilitate material movements and assist in process gap resolutions;
• Ability to lift up to 40 lbs;
• Potential to travel up to one week per month.
Qualifications and Experience
Required:
• Experienced computer user – MS Office suite, SAP etc.
• Excellent interpersonal verbal and written communication skills
• Detailed, accurate and able to set priorities among competing demands
• Self-starter, dependable and efficient
• Focused, responsive to deadlines
• Ability to travel (up to one week per month)
Preferred:
• Six Sigma/Lean experience;
• SAP experience;
• Some inside/outside sales or customer service experience;
• Project Management experience;
• Multilingual.
Essential and Physical Activities:
• Strength: Position0 typically involves office managerial work as well as oversight in an industrial environment. Frequent standing, sitting, and walking. Occasional light to medium-level lifting (up to 35 pounds);
• Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment;
• Vision/Hearing Requirements – May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;
• Work Environment – Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.);
• Emotional Demands – Must have good communications skills and attention to details;
• Safety – This is not a safety sensitive position. PPE is required when working in production areas.
• Experienced computer user – MS Office suite, SAP etc.
• Excellent interpersonal verbal and written communication skills
• Detailed, accurate and able to set priorities among competing demands
• Self-starter, dependable and efficient
• Focused, responsive to deadlines
• Ability to travel (up to one week per month)
Preferred:
• Six Sigma/Lean experience;
• SAP experience;
• Some inside/outside sales or customer service experience;
• Project Management experience;
• Multilingual.
Essential and Physical Activities:
• Strength: Position0 typically involves office managerial work as well as oversight in an industrial environment. Frequent standing, sitting, and walking. Occasional light to medium-level lifting (up to 35 pounds);
• Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment;
• Vision/Hearing Requirements – May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;
• Work Environment – Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.);
• Emotional Demands – Must have good communications skills and attention to details;
• Safety – This is not a safety sensitive position. PPE is required when working in production areas.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
Job Category
Marketing, Sales and Service
State:
Illinois
Summary Pay Range
$50,050.00 - $76,733.28
