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Service Writer at Hunter Truck

Hunter Truck · Allentown, United States Of America · Onsite

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Join the Hunter Truck Family – Now Hiring a Service Writer!
📍 Location: Allentown, PA
💼 Position Type: Full-Time, Non-Exempt

 

Drive Your Career Forward with Hunter Truck

Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we’re growing—and want YOU on our team!

We’re searching for a detail-oriented and customer-focused Service Writer to join our Allentown branch. If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!

 

At a Glance

🕒 Schedule: Monday through Friday, 7:00am - 3:30pm
📍 Address: 9981 Old Route 22, Breinigsville, PA 18031

 

What You’ll Do

As a Service Writer, you’ll be the first point of contact for service customers, ensuring repair orders are handled accurately and efficiently. You will:

  • Greet service customers, sell needed work, and prepare repair orders and estimates
  • Answer service department calls and assist customers with inquiries
  • Review customer concerns and advise on repair timelines or delays
  • Obtain authorization for work beyond the original scope before proceeding
  • Open and close repair orders, providing clear instructions to technicians
  • Review completed repairs and explain work performed to customers
  • Maintain strong customer relationships and resolve service complaints fairly
  • Administer warranty claims and policy adjustments while balancing dealership, OEM, and customer needs
  • Document repairs with legible descriptions and ensure warranty requirements are met
  • Enter warranty orders and process warranty parts returns per company policies
  • Maintain open repair order balances within company standards

 

What We’re Looking For

  • High School Diploma or GED
  • 1–3 months related experience or training, or equivalent combination of education and experience
  • Strong communication, organizational, and customer service skills

Licenses & Certifications:

  • Valid Driver’s License (must meet company insurability standards)

Physical Requirements

  • Regular walking and standing
  • Occasional lifting and moving of up to 50 lbs
  • Occasional work at heights

 

Why Join Hunter Truck?

Competitive Pay + Incentives
Medical, Dental, Vision, Life & Disability Insurance
401(k) with Company Match
Paid Training & Career Growth Opportunities
Stable, Family-Owned Company Since 1938
Team-Oriented Culture

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

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