Care Continuum Partner at Valley Health Partners

Care Continuum Partner, Regionalized Call Center

 Valley Health Partners, Allentown, PA

The Care Continuum Partner serves as the main liaison between the patient, family, and clinical team for patients and their families across the continuum of their care. At every touch point with the patient, provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care including outpatient, procedures, community and transition of care needs to deliver an optimal patient experience. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships with patients including scheduling of patients’ appointments and addressing the full care needs and care compliance opportunities for patients both within and outside VHP walls.

Education:                     

• High School Diploma / GED or equivalent, required
• Technical School Diploma/Specialized Diploma/Associates Degree in a related field, preferred

Experience:     

• 6+ months’ experience working within Valley Health Partners, required
• 2+ years’ experience interacting with patients in a health care setting, preferred

Benefits:

• Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.  Employee-only coverage is FREE!
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement