Consolidated Loan Processing Assistant at Central Bank

Provides a wide variety of clerical and administrative support to Commercial and Consumer Loan Officers.
Coordinates loan closings with customers for new loans, extensions/modifications of existing loans.
Provides backup support to other loan assistants when necessary.
Provides backup support in answering the phones and greeting customers for new accounts, mortgage loans and the teller line to ensure all bank customers are being waited on in a timely manner.
Exercises independent judgement under moderate supervision.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Works directly with lenders to provide administrative support in all areas of the loan process. This includes handling phone calls, taking messages, scheduling appointments and meetings and assisting with meeting preparation.
Work exception reports as requested by lender to ensure that items needed are obtained. This includes Technical Exception lists, Expired/Cancelled Insurance reports, Past Due Reports.
Work directly with customers to facilitate processing of loan payments and loan advances as requested.
Coordinate closings with customers for approved commercial and installment loans. Respond to internal and external inquiries regarding the status of loans in progress, technical exceptions, loan documents and other banking related questions.
Work with Loan Processing team to ensure all documents required for new loans are obtained.
Order supporting documentation for closings as needed (includes flood determinations, credit bureaus, appraisals, title work, UCC Searches, insurance etc.).
Prepare Loan Documentation for loan closings.
Close loans with customers as needed.
Book new loans after loan closing with the customer. This includes filing and perfecting liens timely, disbursing funds to borrower, scanning all documents into the electronic loan file.
Provide accurate product information and actively seek cross sell opportunities.
Provide backup support to branches, other loan assistants, all lenders and all areas of the Loan Administration Department.
Provides backup support in answering the phones and greeting customers for customer service representatives, mortgage loans and the teller line to ensure all bank customers are being waited on in a timely manner.
Establish, implement and maintain methods and procedures to assure all loan actions are processed correctly and timely.
Maintain a comprehensive procedures manual on all job responsibilities.
Consistently demonstrate proficiency in providing exemplary customer service in person and by phone. Maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy.
Operate a variety of office administration equipment and programs.
Advise of problems with procedures, policies, improper calculations, deadlines and other problems.
Maintain a neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Attend/complete all required training.