BERT OGDEN MERCEDES BENZ PARTS COUNTER HARLINGEN at Bert Ogden Mercedes Inc

Description

The Parts Counter person sells parts to all available customers, over the counter, through the shop, or on the phone. 

ESSENTIAL DUTIES

· Knowledge and proficiency in all parts system. 

· Obtain quota on retail and wholesale sales.

· Complete parts quotes using the proper systems in a timely manner. 

· Maintain and store proper documentation with email and management systems. 

· Keep track of back ordered parts and ensure timely delivery. 

· Attend and provide value to daily production meetings. 

· Maintain PO system and receive parts accurately and timely. 

· Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line. 

· Pull purchased parts from stock. 

· If the part is not on stock, determine availability and submit an emergency order if requested by the customer or tech. 

· Answer phone calls, providing price quotes and other information. 

· Assist outside sales reps with their orders. 

· Set up orders for daily shipment, delivery or pick up. 

· Verify WILL CALL and BACK-ORDER files weekly and return to vendors, or stock those items not required. 

· Solicit assigned accounts by phone. 

· Assist service technicians in selecting parts needed for repairs in process. 

· Notify service desk and the customer that ordered parts have been received. 

· Ensure that before the parts can be charged out, the technician presents a repair order. 

· Display seasonal parts and accessories in an attractive manner. 

· Keeps parts catalog and price books current. 

· Keep all bins, aisles, and storage areas clean, neat, and clearly labeled. 

· Be friendly, professional, and efficient when working with customers and co-workers. 

· Provide the same high level of service to the other dealership departments. As is given to other customers. 

· Issue credit slips for parts returned, ensuring that the original invoice or its number is available sot that purchase, and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager. 

· When taking tax-exempt sales other than to a change or cash account, ensure that the customer’s full name, address, fed ID# and signature is obtained. 

· Present the customers with the white copy of the invoice after removing the tear strip. 

· Keep front and rear counters clean and uncluttered.

· Replenish assigned inventory daily. 

· Advise Parts Manager when areas of the department are not in satisfactory condition. 

· Keep current on new products and product updates. 

· Participate in all training programs that are made available, maintain all manufacturer certification and perform training in a timely manner. 

· If customers pay by invoice, obtain the following information: form of payment (if by check, include the check number). Amount of payment, date and any change given and received by (your name). 

· Keep counter terminals clean.

· Other duties as assigned by management.  

Requirements

QUALIFICATIONS 

• Ability to read and comprehend instructions and information. 
• Professional personal appearance. 
• Ability to work well with the public, sometimes with several customers at a time. 
• Will be required to always wear dealership uniform. 

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent.
• One year of experience in an automotive parts department. 
• One year of sales experience.  

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT 

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is      regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative      responsibilities and interaction with managers and employees.
• Must be able to lift up to 20 pounds at times and ability to travel      occasionally.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings. Prolonged periods of sitting.
   

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License

OTHER REQUIREMENTS 

• Pass Background Check 
• Pass Drug Test 
• 21 Years-Old or Older 

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K) 
• Vision Insurance 
• Dental Insurance 
• Medical Insurance