Customer Experience Operations Specialist at Clemens Food Group

Compensation: $22.00–$30.00/hour PENDING EXPERIENCE

Why Join Clemens Food Group?

At Clemens Food Group, we do things The Clemens Way we challenge the process, collaborate across teams, and always put people first. As a values-driven, family-owned business, we’re not just offering a job we’re helping you build a meaningful career.

The Impact You’ll Make

As an Alternate Channel Customer Experience Specialist, you’ll be the voice of the customer for accounts outside of our traditional distribution channels. You’ll ensure every order, complaint, and request is handled with accuracy and care, helping our alternate channel customers and consumers feel supported and valued.

From managing sample and distressed product orders to resolving consumer complaints, you’ll balance attention to detail with responsiveness under pressure. This role gives you visibility across the supply chain, logistics, and sales, while making a direct impact on customer trust and loyalty.

What You’ll Do

• Order Management: Accurately enter and process sample and distressed product orders, ensuring lead times, minimums, and escalation procedures are followed.
• Problem-Solving: Partner with supply chain and logistics to troubleshoot delivery or fulfillment issues.
• Complaint Handling: Serve as the primary contact for inbound consumer complaints via phone/email, logging and escalating as appropriate while following through to resolution.
• Customer Relationship Management: Build strong partnerships with alternate channel accounts through proactive communication and support.
• Continuous Improvement: Identify recurring pain points, contribute to reporting, and support new tools/processes that improve customer and business outcomes.

What Makes This Role Exciting

• High Visibility: Work across alternate channel accounts, consumer-facing touchpoints, and internal partners.
• Career Springboard: Develop skills that lead to growth in Customer Experience, Supply Chain, or Account Management.
• Fast-Paced & Dynamic: No two days are the same you’ll wear multiple hats and make decisions that matter.
• Impact You Can See: Your work will directly shape customer feedback and relationships.
• Path to Growth: High performers are recognized for cross-training and promotion opportunities within a year.

What We’re Looking For

This role is ideal for those with 2+ years of customer service, order management, or client support experience or individuals from logistics, retail, hospitality, or other fast-paced environments looking to grow into Customer Experience.

You’ll thrive here if you:

• Enjoy solving problems and staying two steps ahead.
• Communicate clearly and professionally via email and phone.
• Stay calm under pressure and handle tough conversations with empathy.
• Care about getting details right while managing multiple priorities.
• Are quick to learn new systems (CRM, complaint tracking, order entry).

Bonus Points If You Have:

• Experience with distressed inventory or alternate distribution channels.
• Familiarity with complaint tracking systems and consumer feedback tools.
• Background in food, CPG, or supply chain/logistics.

Your Future at Clemens

We’re not just filling a position we’re investing in future leaders. Many of our top performers began in Customer Experience and grew into account management, supply chain, or leadership roles. If you show initiative, build strong relationships, and go the extra mile, Clemens will open doors for you.

Application Note:

Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.