- Professional
- Office in Bangalore
What do we do?
The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
The role will be Business Analytics Analyst 2 (C10) in the TTS Analytics team
The role will report to the AVP/VP leading the team
The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
Experience:
Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics
Must have:
Marketing analytics experience
Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
Good to have:
Experience in financial services
Digital Marketing and/or Digital Experience domain knowledge
Predictive modeling using Machine Learning
Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining
Skills:
Analytical Skills:
Proficient in formulating analytical methodology, identifying trends and patterns with data
Has the ability to work hands-on to retrieve and manipulate data from big data environments
Tools and Platforms:
Proficient in Python/R, SQL
Experience in PySpark, Hive and Scala
Proficient in MS Excel, PowerPoint
Good to have:
Experience with Tableau
Soft Skills:
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Be organized, detail oriented, and adaptive to matrix work environment
------------------------------------------------------
Job Family Group:
Decision Management------------------------------------------------------
Job Family:
Business Analysis------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
