Assistant Nurse Operations Manager - PCU / Progressive Care Unit at Orlando Health
Orlando Health · Orlando, United States Of America · Onsite
- Senior
- Office in Orlando
Department: DPH Progressive Care Unit / PCU
Status: Full-Time
Shift: Days; Monday - Friday | must be flexible according to department needs
Title: Assistant Nurse Operations Manager | ANOM
Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. We are an award-winning, full-service medical/surgical facility that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.
In 2025, Dr. P. Phillips Hospital opened the onsite Team Member Wellness Center, designed to support employee health and well-being. The center features a state-of-the-art fitness facility, a dedicated tranquility space, and wellness activities - making it easy to recharge and get your workout in before or after your shift.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
TOP REASONS TO CHOOSE ORLANDO HEALTH - DR. P. PHILLIPS HOSPITAL
- Onsite State-of-the-art gym and wellness center!
- The center offers a state-of-the-art fitness facility, a dedicated tranquility space, and a variety of wellness activities—making it easy to recharge and get your workout in before or after your shift.
- Competitive Pay
- Evening, nights, and weekend shift differentials offered for qualifying positions.
- All Inclusive Benefits (start day one)
- Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
- Forbes Recognizes Orlando Health as a Best-In-State Employer
- Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024.
- Employee-centric
- Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.
ABOUT THE PCU UNIT:
- The Progressive Care Unit at Dr. Phillips Hospital is a 48-bed unit
- This unit provides specialized care for patients who are too stable for the intensive care unit but require more monitoring and medical attention than can be provided in a PCU floor. Types of patients treated in this unit are post-surgical patients, respiratory patients (COPD, Pneumonia, non-invasive ventilation), sepsis/infections, chronic illness exacerbations (diabetes, kidney failure) and more.
- PCUs bridge the gap between ICU and standard care units by providing telemetry, continuous monitoring, and specialized nursing for patients who are improving but still at risk for complications. This allows for a seamless transition in care while ensuring patient safety and recovery.
Essential Functions
- Shared 24/7 accountability with Nursing Operations Manager
- Participates in the recruitment and selection of new team members for the unit through interviews, peer selection,
and evaluation of candidates. - Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement.
- Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.
- Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.
- Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.
- Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.
- Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.
- Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.
- Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes
- Performs direct patient care activities as required to meet operational needs.
- Possesses excellent interpersonal skills and ability to work in a team environment.
Other Related Functions
Leadership
- Expresses ideas clearly and effectively in verbal and written communication to team members and groups.
Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff. - Implements strategies that promote education, health, and safety.
- Fosters diversity, equity, and inclusion.
- Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution
skills. - Role models professional behaviors and serves as a mentor to coach team members and colleagues.
- Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences.
Human Resource Management
- Manages various human resources functions including recruitment/selection process, retention, supervision, coaching and
productivity. - Assists with the clinical evaluation of team members, completes written clinical performance evaluations, and conducts timely team member assessments.
- Ensures compliance with certifications, licenses, and required education for team members.
- Influences team members to enhance their abilities and promote professional development.
Appropriate Clinical Practice Knowledge
- Performance supports the Professional Practice Model values – clinical excellence and caring practice.
- Superior clinical and critical thinking skills for assigned unit/department.
Performance/Quality Improvement
- Monitors compliance and outcomes to identify issues and trends and leads the team on process/quality improvement
initiatives. - Ensures practice changes are evidence-based, promote high-quality nursing practice, and are consistent with research, organization,
and national standards.
Financial Management
- Manages time and resources efficiently to maximize unit/department productivity.
Promotes cost effective management of equipment and supplies.
Personal and Professional Accountability
- Participates in activities that promote personal and professional growth and development.
- Maintains active membership in a professional organization.
- Upholds ethical standards of practice.
Education/Training
- Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN)
- Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate
degree in Business or health-related field preferred.
Licensure/Certification
- Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
- Maintain current Basic Life Support (BLS) certification.
- May require one or more of the following certifications based on the assigned patient population:
- Advanced Cardiovascular Life Support (ACLS)
Experience
- Two (2) years of experience as a Registered Nurse in a hospital setting
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