Manager – Brokerage services at Expeditors

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

• This is a full-time on-site role for a Manager - Brokerage Services, located in Chennai.
• The Manager will be responsible for overseeing daily operations of the brokerage department, ensuring compliance with customs regulations, and managing brokerage processes.
• Key tasks include managing customer service interactions, facilitating seamless operations management, and coordinating with the finance department.
• The Manager will also be responsible for mentoring and training staff on industry best practices and regulatory changes.
• Manage capacity and resource needs for the department.
• Manage staff for continual growth in skills and expertise
• Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented
• Ensure that the company’s third party broker program is properly managed within the branch.
• Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level
• Prepare and execute department business plan and goals
• If using third party brokers, provide clear instructions, procedures and expectations regarding both Expeditors’ and customer requirements
• Make certain that client specific instructions are clear and detailed to ensure that desk level staff can properly process entries and invoice for services.
• Control department’s interface with Customs authorities.
• Work with branch compliance manager to understand and trend discrepancy root causes and implement necessary training
• Stay current with developments and changes in regulations or company offerings; educate staff as these happen.

Knowledge and experience in Customs Brokerage and Brokerage

Strong skills in Customer Service and Operations Management

Ability to articulate clearly through written and oral communication and presentations.

Ability to relate to clients, service providers and employees at all levels

Strong interpersonal and communication skills

Understanding and experience in Finance

Excellent leadership and team management abilities

Effective communication and problem-solving skills

Bachelor’s degree in business, Logistics, or related field is preferred

5 to 10 Experience in the logistics or supply chain industry is a plus

​qualified under Customs examination - Reg 17/8/9

Hands-on knowledge of Customs clearance function

PC skills including word processing and spreadsheet applications

Hands-on user skills with Expeditors’ applications as needed

English fluency

Reporting Structure:

This position reports to

• Service Manager- Customs

Job Location: Chennai