Central Scheduling Specialist I - HVI - Charlotte at Novant Health

🗂️ Central Scheduling Specialist I

Position Type: Full-Time | Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: 💻 Fully Remote

💜 Be the Calm Behind the Care

At Novant Health, we believe remarkable care begins before a patient ever walks through our doors. As a Central Scheduling Specialist I, you'll play a vital role in delivering seamless, compassionate, and accurate access to care—all from the comfort of your own home.

🚨 Now Hiring: Fully Remote Scheduling Role!

We are looking for a detail-oriented, service-minded professional to join our Centralized Scheduling Services team in a remote capacity. This is a full-time position working Monday through Friday, 8AM–5PM.

🛑 Minimum Requirement:
✔️ At least 1 year of experience in processing referrals, scheduling procedures, and patient registration is required.

✨ Your Role at a Glance:

🗓️ Scheduling & Registration

• Coordinate and schedule a wide range of procedures for patients across specialties

• Collect and verify patient demographics, insurance, and physician orders

• Ensure all required pre-authorisations and documentation are complete

💬 Patient Communication

• Clearly explain appointment details, insurance coverage, and billing responsibilities

• Serve as a helpful, reassuring first point of contact for patients and clinical staff

🔍 Compliance & Accuracy

• Adhere to JCAHO, state, and federal guidelines

• Maintain up-to-date knowledge of procedural requirements and insurance protocols

• Use EMR and scheduling systems accurately to minimise delays and errors

🧰 Who You Are:

• You have strong attention to detail and can manage complex workflows

• You bring excellent communication skills, especially over the phone

• You thrive in a remote environment, are self-directed, and highly reliable

• You’re comfortable with medical terminology, scheduling systems, and fast-paced coordination

• You value teamwork, patient dignity, and professionalism

🌱 Why Novant Health?

• Inclusive Culture: We empower every voice and celebrate every difference

• Growth Opportunity: Build a long-term healthcare career from home

• Meaningful Work: You’ll impact lives with every call, every time

• Stability & Flexibility: Remote work, full-time stability, and a mission that matters

📌 Ready to make a real difference from wherever you are?

Apply now for the FT Central Scheduling Specialist I position and help us continue to deliver healthcare that’s not only remarkable—but also accessible.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

• Education: High School Diploma or GED, required.
• Experience: Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required.
• Additional Skills (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".