Housekeeping Coordinator at LOTTE New York Palace

Core Job Responsibilities

• organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
• Assist in processing AM and PM room status reports
• Help supply uniforms, control expenses, and maintain inventory
• Assist guests in placing their guest room supply requests
• Provide communication between staff and management for an effective operation
• Provide friendly, courteous service in accordance with standard procedures
• Communicate with other departments throughout the hotel as necessary
• Monitor Hotsos and emails throughout the day
• Print and go over traces emails and report from Opera to assign to the runner
• Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
• Complete follow up calls with guests
• Dispatch all queue, group rooms and VIP rooms to all supervisors
• Maintain housekeeping office cleanliness
• Ensure chemical bottles/amenity baskets are filled according to the department needs
• Ensure all collateral and amenities are available for the PM shift