- Professional
- Office in Perth
The Role
At Fisher & Paykel, we believe that delivering a great product is only part of the story, the way it arrives in our customers’ homes matters just as much. That’s where our Delivery & Installation (D&I) team comes in.
We’re looking for an organised and professional customer-centric leader based in Perth to coordinate this team and help us continue delivering exceptional service across Australia.
What the Role’s About
The role is responsible for efficient daily scheduling and operation of the relevant regional Delivery & Installation operation. You will facilitate proactive communication between the delivery fleet and customers (internal and external), and be responsible for managing resource, capability and inventory constraints and timelines to ensure a seamless and effortless D&I experience for customers. It also oversees and coordinates on the job training and development of delivery & installation team members, supporting the D&I Manager in the day to day running of the D&I Team.
You will be responsible for meeting agreed timelines and targets through the ownership and coordination of resources in fulfilment, delivery and installation of products and product changeovers to internal and external customers. The role involves ownership of delivery and resource constraints, training, vehicle and delivery schedules, communication to internal and external stakeholders of delays and schedule changes.
What You’ll Be Doing
Leading and coordinating training and development of our D&I team
Collaborating cross functionally to streamline processes, improve customer service level and D&I truck utilisation, including reporting and analysis to drive performance
Develop and maintains delivery & installation standard operating procedures
Role modelling the behaviours expected to ensure our customers experience an optimal delivery and install experience as they expect from our brand.
What You’ll Bring
We’re looking for someone who’s passionate about what good looks like in the field, and who is also a natural leader and collaborator. You’ll thrive in a fast-paced environment, be confident managing budgets and performance metrics, and know how to get the best out of people together to solve problems.
Ideally, you’ll have:
Some leadership experience in logistics or delivery operations or be ready to step up
Excellent communication and stakeholder management skills
Experience in final mile delivery or installation services
Strong Excel and ERP system knowledge (e.g. JD Edwards/Oracle)
A strong commitment to health and safety
Why This Role Matters
Our D&I team plays a vital role in how customers experience our brand. They’re often out on the road, working independently, and don’t always get the same visibility as in-house teams, but their impact is huge. We’re looking for someone who sees that, values it, and wants to lead with empathy, clarity, and purpose.
Ready to step up and lead a small team that delivers more than just appliances?
Apply now and help us shape the future of customer experience at Fisher & Paykel Appliances.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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