Service Engineer – Light and Laser Scanning Microscopy at Zeissgroup

• Opportunity to join a global leader in Optics and Optoelectronics
• Excellent training & supportive established service team
• Field service, hands-on position with annual bonus and car allowance

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 178 years of technical innovation and annual R&D investments exceeding 10% of revenue, we are one of the world’s leading suppliers of capital equipment in the fields of Light, Electron, Ion and X-Ray Microscopy.

Within our Research Microscopy Solutions business there is currently an excellent opportunity for the right person to join our Service Team based in Melbourne, Victoria.  This role is responsible for the installation, regular maintenance, repair and technical support of ZEISS equipment and associated third party products as well as creating new business opportunities with the delivery of a consistently high level of customer service. Reporting directly to the Head of Service, the successful applicant will have experience working with precision scientific equipment and a high level of computer literacy. The Service Engineer – Light and Laser Scanning Microscopy will primarily support our customer base in Victoria but will occasionally be required to travel interstate.

Key responsibilities for this position include:

• Conduct pre-installation site inspections and consult customers on installation requirements
• Install ZEISS microscope systems, conduct acceptance testing and provide user training
• Conduct preventive maintenance on systems to ensure highest performance standards and maximum uptime of instruments
• Diagnose and repair all designated products within an assigned service territory as per specific training, manuals and guidelines
• Provide qualified technical support to users of ZEISS microscopes in academic and industrial markets
• Train customers on the use and application of confocal laser scanning microscopes and other high-end imaging systems
• Engage with other team members locally as well as with support functions in head-quarter organisation on specific technical topics
• Attend training courses locally and in our international support centres (Germany, China, USA)
• Maintain company-issued test equipment and support tools, including spare parts
• Interface with customers in a professional, pleasant and calm demeanour
• Install and provide equipment maintenance at trade shows
• Be self-motivated and work autonomously to ensure efficient customer support and promote the company's reputation in the market

Key skills required for this role include:

• Formal qualification in the Electronic, Engineering, Physics, Life Science or related field
• Previous experience servicing or working with precision scientific equipment would be beneficial
• Experience in light microscopy as a user or technical role preferred
• Strong awareness in PC supported instrument diagnostics would be an advantage
• High level of computer literacy
• Excellent verbal and written communication skills
• The ability to work unsupervised and a high level of personal motivation
• Willingness to travel within the territory as well as interstate when required
• A current driver license

What’s great about working at ZEISS:

• Competitive salary and bonus scheme
• Discounted lenses and other optical products
• Employee Benefits Program with access to hundreds of everyday savings at over 9,000 locations
• Employee Assistance Program (EAP)
• Supportive, family friendly working environment
• Foundation owned organisation
• Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.

If you are a team person with high levels of motivation and drive to achieve results and be able to work autonomously you will flourish in this role.  This is a truly exciting opportunity to join an innovative world leading company and in return you will receive international product training and a world-class staff development program.
 

Your ZEISS Recruiting Team: