Client Success Manager

Olomana Loomis ISC is a fast-paced, full-service, globally connected business consulting, marketing, brand, and communications firm serving businesses, nonprofit organizations, government agencies, industry associations, and political campaigns. We partner with organizations ready to ascend to the next level, and we seek team members who are ready to do the same. Guided by the 3 E’s—Excellence, Effectiveness, and Efficiency—we identify strategic opportunities and develop solid plans to “seize the day.”

We are currently seeking a Client Success Manager to join our team.

Responsibilities

The Client Success Manager reports to the President and CMO, working closely with our digital, marketing, communications, and creative staff. The role bridges strategy, execution, and client partnership to ensure projects meet objectives and deliver measurable value.

Client Partnership & Communication

• Serve as the primary point of contact for assigned clients, ensuring clarity, alignment, and satisfaction.
• Develop strong relationships built on trust, respect, and measurable results.
• Provide proactive communication at key project milestones and maintain ongoing updates on project direction, performance, and approvals.

Strategic Success Management

• Translate client goals into actionable briefs and success roadmaps.
• Monitor campaign performance and interpret data to make recommendations that improve outcomes.
• Anticipate challenges, recommend solutions, and resolve conflicts with professionalism.

Project Management

• Manage project budgets, estimates, timelines, and milestones in collaboration with account directors.
• Facilitate internal workflow across creative, digital, and production teams to ensure projects stay on track.
• Where applicable, oversee and negotiate vendor relationships to deliver quality and cost-efficient results.

Requirements

Education & Experience

• Bachelor’s degree in Marketing, Communications, Advertising, Marketing, Business, or related field.
• 7+ years of progressive experience in client service, account management, or marketing.
• Agency experience in industries such as healthcare, education, construction/building supplies, or financial services desirable.

Skills & Competencies

• Strong analytic skills to assess campaign performance and data insights.
• Solid understanding of digital and integrated marketing strategies.
• Proficient in Google and Microsoft Suites.
• Exceptional attention to detail with strong writing, math, and problem-solving abilities.
• Leadership and team-player qualities, with an entrepreneurial spirit and mature mindset.
• Excellent interpersonal communication and relationship-building skills.

Preferred

• Knowledge of Hawai‘i’s history, culture, and marketplace.
• Experience in:
  • Strategic planning & data analysis
  • Market research
  • Media analysis
  • Direct marketing (B2C and/or B2B)
  • Social media
  • Inbound marketing
  • Copywriting, message development, or business writing
• Fluency in an additional language, a plus

Perks & Benefits

• Parking subsidy or monthly bus pass
• 401(k) with company match
• Year-end performance bonus
• Paid vacation, holiday, and sick leave
• Professional development support

APPLY NOW

• Position available immediately.
• Candidates who pass our screening process will be contacted for an interview.
• Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return/relocate to Hawaii) will be considered.