E-Commerce Assistant Manager at None

POSITION SUMMARY: The Assistant Manager partners with the Ecommerce Manager in overseeing the operation and ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, operating costs and loss prevention. Responsible for motivating, training, and supervising a diverse group of employees. Ensures excellent customer experience.

EDUCATION / EXPERIENCE:

· 6 months sales experience required

· Supervisory experience preferred

· High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to supervise and motivate employees.

· Ability to handle the needs of disabled employees in a sensitive and effective manner.

· Ability to maintain marketplace accounts.

· Ability to communicate appropriately with coworkers and customers

· Ability to operate all equipment necessary to perform their duties

· Ability to handle merchandise throughout the production process, generally weighing up to 50 lbs

· Ability to stand and walk for long periods

· Ability to stoop and bend

· Willing to perform tasks necessary to ensure continuous operations

· Ability to work standard operating hours

· Good driving record & Valid Texas driver’s license required

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

· Responsible for consistently monitoring process flow (store product from receiving to inventory and from inventory to carrier) and making improvements as necessary. (E)

· Responsible for making certain each customer receives outstanding customer service by providing a customer friendly response. Work with manager to provide training and follow up to make certain employees provide each customer with necessary information and photographs for products. (E)

· Responsible for intake and inventory management of store product. Create and maintain a system to organize and secure all store product. (E)

· Responsible for ensuring all established goals are met or exceeded (sales, production, etc.) (E)

· Maintain knowledge of routine pricing & products and train staff of such. (E)

· Maintain knowledge of lotting/grouping of product to adhere to minimum price points. (E)

· Ability to identify jewelry markings and decipher gem tester readings for accurate gemstone/mineral identification. (E)

· Ensure proper packing procedures are followed and guidelines of FedEx and USPS are applied

· Partner with Ecommerce Manager to create and maintain a labor deployment that provides consistent production flow. Monitor production lines and take measures to ensure appropriate flow and prevent stoppages. (E)

· Partner with Ecommerce manager to appropriately edit and approve time. (E)

· In conjunction with Ecommerce Manager, facilitate floor moves, merchandising, display maintenance & store housekeeping. (E)

· Follow budgetary guidelines & improve processes to meet or exceed those guidelines. (E)

· Must be able to navigate inventory management software, webapps and marketplace websites, etc. (E)

· Work with Ecommerce Manager to hire and train new staff, as well as provide ongoing training.

· Train and educate staff regarding behavior, productivity and attendance. Inform Ecommerce Manager of issues or potential issues. (E)

· Enforce and adhere to all company policies, procedures & practices including signage, pricing & loss prevention. (E)

· Provide training, direction, encouragement and motivation to program participants as outlined by Mission Services (E)

· Process all required documentation and paperwork accurately and timely. (E)

· Partner with Ecommerce Manager to complete competencies and evaluations thoroughly and timely. (E)

· Communicate appropriately & positively with co-workers & others. (E)

· Perform other duties & responsibilities as assigned by supervisor.