Service Desk Technician Located in Washington, DC at Global Data Consultants

GDC IT Solutions is currently seeking a Service Desk Technician - Senior to work in a hybrid capacity, with 2 days on-site per week at the Office of the Chief Financial Officer (OCFO) in Washington, D.C. This position requires candidates to be located within commuting distance of Washington, D.C., and offers a dynamic work environment focused on responsive technical support and collaboration across IT teams.

As a Service Desk Technician - Senior, you will be responsible for providing tier 1 and tier 2 technical support to OCFO staff, resolving hardware and software issues across desktop and mobile platforms, and ensuring timely resolution of service requests within defined SLAs. You will play a key role in configuring and deploying IT assets, managing user accounts, and supporting enterprise applications in a Windows and iOS environment.

Responsibilities

• Respond to service requests and incidents via phone, email, or web portal, ensuring accurate ticketing and resolution within SLAs.
• Provide tier 1 and tier 2 support for Windows-based desktop environments and applications including Microsoft365 and Adobe.
• Manage user accounts and Active Directory.
• Provide tier 1 and tier 2 support for iOS-based mobile devices and applications including email, Microsoft365, and authentication tools.
• Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Collaborate with network and application development teams to restore services and resolve issues.
• Simulate or re-create user problems to identify solutions.
• Recommend system modifications to reduce recurring issues and improve user experience.

• At least five (5) years of experience providing help desk support for Windows operating systems, Windows-based applications, databases, and Active Directory account management.
• At least five (5) years of experience supporting iOS devices, iOS-based applications, and iCloud account management.
• At least five (5) years of experience configuring, imaging, and deploying Windows-based laptops, printers, and desktop assets.
• Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
• ITIL v4 Foundation certification.
• CompTIA A+ certification.

• At least five (5) years of experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick.
• Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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