Resident Services Manager at Native American Youth And Family Center

Description

NAYA Family Center is looking for a passionate and dedicated Resident Services Manager to lead and support resident services across NAYA housing sites and contracted partner sites. In this role, you will ensure that high-quality, culturally based services are available to residents, foster housing stability, build community, and connect residents with vital internal and external resources. You will supervise, train, and support the Resident Services Coordinator team while also stepping in to provide direct resident services when needed. This position is based at the NAYA office but will involve regularly rotating between housing sites.

NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 14 paid holidays.

This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs.

The yearly salary for this position is $72,000-76,000.

Who You Are

• You have at least three years of experience supporting participants with housing resources or other critical needs, with at least two years of supervisory experience preferred.
• You are a compassionate, proactive leader committed to culturally responsive services and supporting diverse communities.
• You understand the systemic challenges contributing to housing instability and are committed to addressing them through direct service, team leadership, and relationship-building.
• Knowledge of Native American history, an understanding of the diversity of the local Indigenous/Alaska Native community, and awareness of issues affecting the Urban Indian experience are required.
• You are skilled in staff supervision, mentorship, and professional development.
• You possess strong communication skills, trauma-informed approaches, and the ability to engage effectively with diverse populations.
• You thrive in a team-oriented workplace, are adaptable, and can balance leadership responsibilities with hands-on support when necessary.
• You are proficient in computer skills, including web-based research, word processing, MS Excel, database management, and email.
• Certification (or ability to certify) in CPR, First Aid, and AED is required.

What You'll Do

• Ensure high-quality, culturally based resident services are provided at NAYA housing sites and contracted partner sites.
• Hire, train, supervise, and support Resident Services Coordinator team members, including administering performance improvement plans or disciplinary actions when needed.
• Step in to provide direct resident services at housing sites in the event of vacancies or extended staff leave.
• Coordinate site-level activities, workgroups, trainings, and professional development opportunities.
• Maintain accurate and timely data entry and reporting for program obligations, and develop systems to track and report on NAYA Resident Services outcomes.
• Build and maintain relationships with community partners, landlords, and property managers to ensure positive living environments.
• Collaborate with NAYA leadership, property management, and service delivery teams to coordinate efforts and support housing stability.
• Support grant writing, government proposals, program budgets, and funder reports.
• Represent NAYA professionally in community partnerships, meetings, and public events and coordinate wraparound services effectively with other NAYA Family Center programs and staff. 
• Uphold confidentiality and ensure smooth coordination with other NAYA Family Center programs.

Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email [email protected]. 

Questions? Want to chat about this role before you decide to apply?  Contact Erika Silver, Director of Housing & Stabilization Services, or the HR team.