Digital Workflow Solutions Manager at Mark Andy Inc.

The Digital Workflow Solutions Manager will develop and deliver a fully customized and integrated workflow that is built upon Mark Andy Digital Prepress Solutions for Mark Andy Digital Presses. This role will develop, administer and deliver winning post-sale customer experience to digital press customers.   

Utilize customer knowledge to customize on-board customer activities as press is installed.  Develop and execute customer specific workflow training to ensure that customers are optimizing operations utilizing Mark Andy’s Digital Hybrid Solutions. Work with clients to ensure they develop and use optimal digital workflows.  Collaborate interdepartmentally (Marketing, Service, Training, R&D) to ensure customer-onboarding program is properly developed. 

 DUTIES/RESPONSIBILITIES:   

• Develop, understand requirements and needs of customers by obtaining customers’ test/demo files, match prints, substrates required.
• Construct and Install Mark Andy ProWorx DFEs, complete with all Software and Software Licenses. Integrate this at Customer Site.
• Provide Operator Training and Remote Support to Clients for Prepress, RIP and DFE.  Ensure customers can provide print-ready files to digital presses, die makers, plate makers, others.
• Use Software tools, Mark Andy Raster Imaging Processor (RIP) and digital front end (DFE) to produce files printed on the MA digital press (for: digital printing, Flexo plate separations, and dies). Develop and maintain Digital Pre Press, Ripping, DFE, Plate Making tools, Esko, Mark Andy DFE, Plate Making, ancillary and more.
• Provides post-sales support for Mark Andy Digital clients.
• Supports Field Selling, Trade Show and varied Marketing Activities, Supports R&D and other Engineering activities
• Aid and participate in developing Digital Front End Solutions, Digital Pipeline, and Press Operator Interfaces. 
• Will operate press as needed to support end-to-end Solution Development, Testing and Certification.  
• Lead cross functional efforts to develop and refine Customer On-Boarding, to ensure we develop ability to routinely and methodically deliver a winning customer experience for every digital press customer.  
• Qualifying in implementing new/other workflow solutions.
• Will Travel up to 25%.  Can travel internationally. 

SKILLS/ABILITIES:  

• Is flexible and can contribute where and when as needed.
• Comfortable working for extended periods in a production environment. 
• Excellent interpersonal and communication skills: Can speak, relate, teach and interact well with production personnel and executive management. Must be detail oriented and well organized.
• Adept in learning, using and developing Software Solutions.
• Ability to operate production machinery, specifically digital printing devices integrated with analog material handling and converting functions.
• Ability to teach others how to operate and leverage capabilities of full color digital printing equipment.
• Regular attendance is a necessary and essential function of the position. 

  EDUCATION/EXPERIENCE:  

• Bachelor’s degree or equivalent experience of 5 years or more in a technical Graphic Printing discipline or digital press operations in L&P environment is highly desirable
• Demonstrated ability to train customers required.
• Specialized Technical Training / Certifications in graphics management software including file management, color and web to print are preferred.
• Strong technical knowledge and experience in digital pre-press operations, in Flexo and/or digital is preferred.
• Proficiencies with:
  • Adobe Suite Packages.
  • Strong Color management skills  
  • ERP software systems for graphics Industry.
  • Digital File Management systems and software (Esko, Creo/Prinergy, LabelTraxx, EFI, Quark, various font managers).
  • Graphic file creative software (e.g., Illustrator, Photoshop, others).
  • Variable Data software for both application and RIP workflows
  • FTP and Networking.
  • Database and Spreadsheet Software.
  • Operations of full color single pass digital printing equipment 
  • Ability to set up, debug in limited timeframe to demonstrate equipment in trade shows.
• 67 Certification preferred.
• Highly desirable is experience with high volume Inkjet printing equipment; press to plate equipment; knowledge of Variable Data workflows   

What We Do:

Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation. 

To learn more about Mark Andy, please visit: https://www.markandy.com/.

What We Offer: 

A Career with Mark Andy, Inc offers a Competitive Salary and Comprehensive Benefits, which include: 

• Medical, Dental, & Vision Insurance Plans 
• 401(k) Retirement Savings Plan 
• Paid Holidays, Vacation, Floating Holidays & Sick Time 
• Employee Assistance Program 
• Short-term and Long-term Disability 
• Life and AD&D Insurance 
• Tuition Assistance 
• Incentive Plans 
• Pet Insurance 
• Daily Pay Option 
• Discount Programs 

WORK ENVIRONMENT: 

Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like.  May have limited exposure to manufacturing areas that require the usage of PPE.  

PHYSICAL DEMANDS: 

Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds. 

Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.