Claims Specialist Training Program at National Life Group
National Life Group · Montpelier, United States Of America · Onsite
- Junior
- Office in Montpelier
Claims Specialist Training Program
Please note that we do not offer visa sponsorship for this position.
Company Summary
Come join one of America’s fastest growing insurance companies with a stable history of over 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
Kickstart your career in Claims with our U-Excel comprehensive Claims Specialist training program. Join our team to learn how to review, analyze, and process claims with accuracy and compassion. You’ll help deliver on NLG’s promise to our policyholders by ensuring timely and fair resolution of claims, supporting our mission of customer care, protecting the company’s financial strength, and building long-term trust.
Essential Duties and Responsibilities
- Review and verify claim submissions for completeness, accuracy, and required documentation.
- Analyze claim information under supervision to determine eligibility and appropriate next steps.
- Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
- Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information and provide updates.
- Resolve routine claims-related questions using sound judgment and established guidelines.
- Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
- Participate in ongoing training to learn claims processes, tools, and systems, while building insurance product knowledge.
- Stay current with company policies, regulatory requirements, and industry best practices.
- Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.
Minimum Qualifications
- Bachelor’s degree preferred or 2 years of relevant financial and/or industry experience.
- Action-Oriented: Actively navigate ambiguity and challenges, handle tough situations, and maintain a can-do attitude.
- Courage: Tackle tough assignments, face difficult issues, and challenge the status quo.
- Customer Focus: Find reward in helping people and providing excellent service.
- Decision Making: Make sense of complex information, critically evaluate, and create solutions.
- Resiliency: Adapt quickly to new information and processes, and bounce back from setbacks.
- Effective Communication/Interpersonal Savvy: Clearly convey messages verbally and in writing, demonstrating strong listening skills.
- Situational Adaptability: Flexibly adapt to people and situations, using appropriate empathy.
- Attention to detail, conflict resolution, business writing, and critical thinking.
Benefits
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!
