Staff Technical Support Engineer- SNOW at Saviynt

We are looking for a proactive and technically skilled ServiceNow Support Engineer to supportand maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.The ideal candidate must have hands-on experience with ServiceNow integrations, and willplay a key role in ensuring seamless platform support, troubleshooting, and integration ofServiceNow with Saviynt IGA platform.

WHAT YOU WILL BE DOING

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support

and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.

The ideal candidate must have hands-on experience with ServiceNow integrations, and will

play a key role in ensuring seamless platform support, troubleshooting, and integration of

ServiceNow with Saviynt IGA platform.

Key Responsibilities:

 Provide day-to-day support for the Saviynt App & REST Connectors.

 Provide technical support and issue resolution for ServiceNow platform customers.

 Troubleshoot and resolve incidents related to ServiceNow modules and integrations.

 Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.

 Collaborate with cross-functional teams to understand integration requirements and

deliver scalable solutions.

 Collaborate with identity management and ITSM teams to optimize request fulfillment

processes.

 Maintain staging tables, scheduled jobs, and catalog items related to Saviynt

integration.

 Document technical solutions, workflows, and integration configurations.

WHAT YOU BRING

 ServiceNow Certified System Administrator or Integration Specialist preferred.

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