- Office in Manesar
Job Description
The eCommerce Program Specialist is responsible for overseeing and managing the development and execution of eCommerce strategies to drive online sales and enhance customer experience in APAC Region. This role involves coordinating cross-functional teams, managing projects, and ensuring the successful implementation of eCommerce initiatives.
Strategic Planning:
- Develop and implement eCommerce strategies aligned with business goals.
- Identify opportunities for growth and optimization on the online sales channel.
- Analyse customer behavior through data crunching and identify low hanging audience to move into digital.
Project Management:
- Lead and manage eCommerce projects from conception to completion.
- Coordinate with cross-functional teams including Compliance, Marketing, Business Process and Customer Service Team.
- Ensure projects are delivered on time, within scope, and within budget.
Performance Analysis:
- Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of eCommerce initiatives.
- Generate reports and provide insights to senior management.
Customer Experience:
- Enhance the online customer journey by improving website usability and functionality.
- Implement customer feedback mechanisms to continuously improve the shopping experience.
- Customer facing presentations and training to onboard customers or position eCommerce solution
Marketing Collaboration:
- Work closely with the marketing team to develop and execute online marketing campaigns.
- Ensure alignment between eCommerce activities and overall marketing strategies.
Technology Integration:
- Oversee the integration of new technologies and tools to enhance eCommerce capabilities.
- Collaborate with IT to ensure the website and backend systems are robust and scalable.
Compliance and Security:
- Ensure all eCommerce activities comply with legal and regulatory requirements.
Team Leadership:
- Lead, mentor, and develop the eCommerce team.
- Foster a collaborative and innovative work environment.
Qualifications
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
No prior experience required.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
