Director, Digital Experience & E-Commerce at Join the Cozey team

The mission of the Director, Digital Experience & E-Commerce at Cozey

We are looking for a visionary, hands-on, and customer-obsessed Director of Digital Experience & E-Commerce to lead our online business. Reporting to Frédéric Aubé, Founder & Chief Executive Officer, this role will own the end-to-end e-commerce experience, from strategy and team leadership to UX/UI design and performance optimization.  

The Director will be responsible for building a digital journey that elevates our brand, drives conversion, and creates delight across every interaction. They will lead e-commerce operations and the UX/UI team, while working closely with technology, creative, product, and customer happiness teams to deliver a seamless and inspiring customer experience. 

What you'll be doing

• Lead the e-commerce team in building best-in-class experiences that highlight product value without relying on discounts or pop-ups.  
• Direct the UX/UI team to improve design, navigation, and overall user journeys across the website and customer portal.  
• Translate brand values into digital experiences that balance functionality with emotional resonance.  
• Enhance portal usability to reduce support contacts and increase self-service adoption. 
• Collaborate with tech teams to maintain optimal site performance, speed, and reliability. 
• Foster a culture of experimentation by scaling A/B and multivariate testing across digital touchpoints. 
• Own e-commerce analytics, combining quantitative data with customer feedback to guide strategic decisions. 
• Collaborate with creative, product, and customer service teams to ensure consistent brand storytelling and customer-centric experiences. 
• Support new product and category launches through strong online merchandising and cross-functional collaboration. 

We'd love to hear from you if you have

• 8–10+ years of experience in e-commerce and digital experience, ideally with premium DTC brands in furniture, lifestyle, or design-driven categories. 
• Proven success leading e-commerce growth and UX/UI initiatives that improved conversion and engagement. 
• Deep expertise in customer journey design, digital product management, and usability best practices. 
• Strong command of analytics platforms (GA4, Mixpanel, Amplitude) and testing tools. 
• Experience leading multi-disciplinary teams spanning e-commerce, UX/UI, and analytics. 
• A track record of working cross-functionally with technology, creative, and customer-facing teams. 
• Passion for design, customer experience, and building innovative digital solutions.

You’ll be successful in this role when

• Customers describe Cozey’s digital journey as seamless, inspiring, and effortless. 
• Conversion rates improve meaningfully through enhanced UX, storytelling, and functionality—not discounts. 
• The e-commerce team is empowered by data-driven insights, constant testing, and clear priorities. 
• Our customer portal becomes a self-service hub that decreases support contacts and increases satisfaction. 
• Internal teams feel aligned, supported, and energized by the digital experience you’ve built. 

We care about you 

• You will receive a competitive salary along with a comprehensive benefit package. 
• Endless opportunities for personal and professional growth in a fast-growing start-up.
• A generous PTO policy that allows you the time you need to recharge. 
• A role where your strategies and decisions directly influence the company’s operations and growth. 
• A workspace where everyone is welcomed, heard, and valued.