Manager at Max Hospitality

Description

RESTAURANT MANAGER – MAX BURGER, LONGMEADOW, MA

Join the Max Hospitality Team!

Max Burger, located in Longmeadow, MA, is seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team. If you’re passionate about exceptional food, guest-first service, and leading a high-performing team in a fast-paced environment, we want to hear from you!

Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group.

Max Burger is known for its gourmet burgers, hand-cut fries, boozy milkshakes, and a lively, casual atmosphere. With a focus on bold flavors and playful menu items, Max Burger attracts a diverse crowd of regulars, families, and food lovers. The ideal candidate is composed, personable, and attentive to the details that elevate a guest’s experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.

Benefits:

• Competitive Pay

• Shift Meal & Monthly Dining Allowance for all locations

• 100% Employer Paid Disability

• Flexible Scheduling

• Opportunities for Growth and Advancement

• 401(k) with matching up to 4%

• Health, Dental, and Vision Insurance

• Paid Time Off & Paid Sick Time

• Referral Program

• Life, Accident, Critical Illness, & Pet Insurance

• Career Development within the Max Hospitality Group

Responsibilities:

• Ensure smooth daily operations and uphold company standards

• Maintain food and beverage safety protocols and quality standards

• Interact with guests in a friendly, efficient, and professional manner

• Address guest concerns and resolve issues promptly with grace and professionalism

• Manage daily cash handling, deposits, and opening/closing procedures

• Lead weekly manager meetings and daily pre-meal meetings

• Oversee third-party delivery systems and ensure accurate to-go orders

• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management

• Interview, hire, train, coach, and discipline staff as needed

• Track sales, monitor costs, and contribute to driving overall business success

• Build strong team morale and contribute to a positive work environment

• Develop knowledge of the menu, allergens, repeat guests, and VIPs

• Become ServSafe and TIPS certified within 90 days of hire

Qualifications

What We’re Looking For

Experience:

• Minimum 2 years of management experience in a high-volume restaurant environment is REQUIRED

• Experience with upscale-casual or fine dining is strongly preferred

• Familiarity with Toast POS and OpenTable preferred

• Strong background in guest service, staff development, and operational excellence

Skills and Qualities:

• Creative, team-oriented, and passionate about hospitality

• Strong verbal and written communication skills

• High energy, organized, and detail-driven

• Ability to work well under pressure and manage competing priorities

• Professional demeanor with a hands-on leadership style

• Wine and whiskey knowledge is a plus

Diversity Creates a Healthy Atmosphere:

Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Applicants with criminal backgrounds are encouraged to apply.