Sales and Service Officer at RACQ

Looking for a role that’s more than just a job?

At RACQ, we’re all about making a real difference - everyday. Join a team that’s supportive, inclusive, and passionate about helping others. If you are looking for a new challenge, this is your chance to build skills, grow professionally, and shape your future.

About the Role:

Join our friendly Member Assistance team as a Sales and Service Officer, where you’ll be the first voice our members hear when they call. You’ll help our members find the right solutions across our range of products and services.

This entry-level role is a great way to build your confidence, learn valuable skills, and be part of a team that’s making a real difference every day. You don’t need any previous contact centre experience – just a positive mindset, a willingness to learn, and a passion for helping others. We’ll be with you every step of the way, with full training and support provided to set you up for success!

Hours, Training and Location

• Interviews: 15 October, apply now so you don’t miss out!
• Start date: 10 November 2025
• Pay: $32.57/hr + super + penalty rates!
• Roster: Part time, day positions, every second Saturday availability required
• Hours: 25 hours per week, 5 hours per day, 5 days a week
• Shifts: Rotating shifts – start times between 8:00am and 10:00am, finish times between 1:00pm and 3:00pm
• Location: Onsite at our Eight Mile Plains office
• Work from home: After 3–6 months, based on performance, you may be eligible for a hybrid WFH option

What You’ll Be Doing:

Talking with members to understand their needs and offer tailored solutions

• Help create a positive experience for every member, every time
• Stay up to date with RACQ’s products and services
• Be part of a team that celebrates wins and supports each other

About You:

• You’re friendly, engaging, and enjoy helping others
• You remain calm under pressure and bounce back quickly when challenges arise
• You’re eager to learn and grow in a fast-paced, team-focused environment
• Computer savvy with great communication skills
• Minimum of a Year 12 High School Certificate.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at [email protected]

Questions or require any adjustments? Please contact visit [email protected] or https://www.racq.com.au/about/careers/our-recruitment-process

#Hybrid