Customer Service Representative - Part Time at United Airlines
United Airlines · Frankfurt, Germany · Onsite
- Junior
- Office in Frankfurt
%3Cdiv class=%22block__content block__content--three-cols block__content--no-indent%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);display:flex;flex-wrap:wrap;font-family:%27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif;font-size:0.93rem;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 10px;orphans:2;padding:0px 0px 10px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 data-bind=%22css: %24component.cssBlockColumns%22%3E%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22box-sizing:border-box;flex:0 1 100%;margin:10px 0px 0px;padding:0px 25px 0px 0px;width:984.512px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp%3E%3Cstrong%3EAs the face of our customer, here’s what you will do:%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:12px;%22%3EWhether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.%3C/span%3E%3C/p%3E%3Ch3 style=%22font-family:Arial;%22%3EWhat are your responsibilities:%3C/h3%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EChecking-in and processing of passengers and baggage onto flights%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EEnsuring that passengers are in possession of valid documentation for travel%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EMeeting and boarding flights, assisting passengers wherever required that includes:%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EWorking remote arrivals and departures outside (heat, rain, snow)%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EDriving on the ramp%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EBaggage service handling, incl. occasional lifting of bags up to 25kg%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EManual handling of aircraft doors%3C/li%3E%3Cli style=%22font-family:Arial;%22%3ETransfer counter%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EUnited Club lounge%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EAssigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EProfessional service to our customers, both internal and external%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EThis position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.%3C/strong%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E
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Minimum Qualifications:
- High School Diploma or equivalent secondary school certificate
- A proven track record of reliability
- Professional image and appearance
- Outstanding customer service skills
- Confident communication skills
- Must be fluent in English and German (written and spoken)
- Ability to travel to other countries for training purposes
- Must be at least 18 years of age
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- Must be legally authorized to work in Germany/EU for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
- Previous airport operations experience with United Airlines
- Valid driver's license for Germany
- Fluency in other European languages
