Installation Coordinator Who Will Own the Details, Drive the Schedule, and Deliver Seamless Customer Experiences. at Knight Office Solutions Inc

Description

Are you a proactive organizer who thrives in structured environments and enjoys keeping things orderly and on track? Do you work independently, think quickly, and pride yourself on delivering accurate results? If you're ready to coordinate high-impact installation projects with precision and speed, we want you on our team!

Knight Office Solutions is looking for a detail-driven Installation Coordinator to support the seamless execution of printer and copier installations across customer sites. You’ll be the central hub for scheduling, communication, and coordination—ensuring every project runs smoothly from start to finish. This is an in-office position in San Antonio, TX.

About Us

Knight Office Solutions is an independent technology dealer representing some of the best names in imaging, workflow, and IT. We have been voted as a Top Place to Work in San Antonio for eleven years in a row.

Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

Join the Knight Office Team and Thrive!
Enjoy leadership that values faith, family, health, and work-life balance. Be part of a culture built on honesty, integrity, community involvement, and loving what you do within a fast-growing office technology industry.

What We Offer:

• Direct access to local leadership
• Paid volunteer time off to support causes you care about
• Comprehensive benefits include: 

           Medical, Dental, Vision

           Life & Disability Insurance

           401K with company match

Requirements

Position Summary

The Installation Project Coordinator oversees the end-to-end coordination and execution of printer and copier equipment installations across customer sites. This role ensures timely delivery, setup, and customer satisfaction while driving operational excellence and continuous improvement.

What You’ll Do:

Project Coordination

• Develop and manage orderly installation schedules and resource allocation.
• Ensure product availability aligns with customer orders.
• Coordinate logistics, delivery, technician assignments, and post-service needs.
• Support on-time, within-scope installations with structured planning.

Customer Engagement

• Serve as the primary point of contact for installation coordination.
• Conduct site assessments and post-installation follow-ups.
• Resolve issues quickly and ensure customer satisfaction.

Technical Support

• Assist with device configuration and network integration.
• Collaborate with setup and IT teams for smooth connectivity and software installations.
• Help troubleshoot installation-related issues with accuracy.

Documentation & Reporting

• Maintain accurate records of installation activities.
• Provide regular updates to sales reps and stakeholders.
• Track and report on performance metrics.

Process Improvement

• Identify opportunities for structured process enhancements.
• Refine standard operating procedures.
• Share best practices across teams to drive efficiency.

Success Metrics You’ll Support:

• On-Time Installation Rate
• First-Time Completion Rate
• Customer Satisfaction Score (CSAT)
• Installation Time
• Issue Resolution Time
• Technician Utilization Rate
• Documentation Accuracy
• Project Backlog

What You Bring:

• 3+ years of coordination or project support experience (technical services or      equipment installation preferred).
• Familiarity with printer/copier hardware and network integration.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in project management tools and CRM systems.
• Ability to work independently and manage multiple priorities.

Why Join Us?

• Be part of a team that values efficiency, accuracy, and continuous      improvement.
• Make a direct impact on customer satisfaction and operational success.
• Enjoy flexible hours and the opportunity to grow your career.

Ready to coordinate with confidence and clarity?

 Apply now and bring your proactive mindset to a role where structure meets impact! Submit your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page.

We invite you to participate in a Culture Index Survey. This 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete. Completing the survey is a part of the application process but you must also apply for the position via the job board or on our careers page.

Please click HERE to complete the survey and select the position that you are applying for (Installation Project Coordinator). If the link is not available, please copy and paste this URL into your browser:  https://go.cultureindex.com/p/tdlD99ZyRxjUSl4TMGP. For the best viewing experience, we recommend taking the survey on a computer or tablet.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.