Director of Strategic Client Development at Accommodations Plus International
Accommodations Plus International · Melville, United States Of America · Hybrid
- Senior
- Office in Melville
The Director of Strategic Client Development will actively manage existing clients to strengthen relationships and identify new opportunities to grow new and existing client relationships. This role focuses on closing a specified number of new contracts annually, renewing existing contracts, and playing a key leadership role in client relationship management and new client development. Responsibilities include client visits, entertainment, and serving as API’s senior contact and internal voice of the client. The Director will also assist with key hotel chain, management, and ownership relations as needed.
Position is hybrid, requiring a minimum of 3 days/week in our Melville, NY headquarters.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Client Development Sales:
Other Responsibilities:
Required Skills, Education and Experience
Position is hybrid, requiring a minimum of 3 days/week in our Melville, NY headquarters.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Client Development Sales:
- Grow existing accounts and expand API’s market share.
- Design custom growth strategies for each account in line with overall growth plans.
- Support and co-own new select destination client opportunities with business development staff, transitioning these accounts to network contracts.
- Effectively manage assigned destination clients.
- Renew existing contracts.
- Develop strategies to expand wallet share with existing clients by exploring and managing new destinations not currently managed by API.
- Leverage existing contacts to convert select destinations into network accounts.
- Identify risks and opportunities for growth.
- Build and maintain strong relationships with clients.
- Understand client needs and objectives.
- Ensure client retention and satisfaction.
- Manage workload effectively in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals.
- Update all client-related activity in Salesforce (opportunities, contracts, calls, and meetings) to ensure accurate sales forecasts and client touchpoints.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status.
- Present new products and services to enhance existing relationships.
- Stay updated on industry trends and competitors.
- Provide insights to clients to help them stay ahead in their market.
- Act as a trusted advisor by sharing relevant information and resources.
Other Responsibilities:
- Perform other job duties as assigned by Senior Leadership based on client or API’s needs.
- Collaborate on product or service enhancements based on client feedback.
- Maintain professional behavior and attire to represent API professionally.
- Adhere to work schedules and operate timely.
Required Skills, Education and Experience
- Minimum 3 years of account management/sourcing experience
- At least 5 years of experience in the travel industry, working closely with airlines and/or hotels
- Bachelor’s degree in business administration, sales and marketing, or a related field
- Ability to manage workload effectively in a fast-paced environment
- Solid judgment and leadership skills
- Attention to detail and high-quality work output
- Strong presentation and communication skills
- Leadership in inter-team communication and cohesiveness
- Loyal, trustworthy, mission-driven, and self-directed with a passion for API
- Exceptional verbal and written communication skills
- Impeccable integrity, analytical skills, and strong work ethic
- Persuasive presentation skills in both small and large audience settings
- Competencies
- Strategic Thinking
- Leadership
- Client Relationship Management
- Business Acumen
- Sales and Negotiations
- Problem Solving/Analysis
- Project Management
- Financial Management
- Team Collaboration
- Adaptability
- Results Driven
- Budget Management
- Communication Proficiency
Compensation
Good faith compensation for this position is $70,000 - $75,000 and is commensurate with experience.
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