Sr. Business Control Specialist -Testing Strategy at Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description: 

Support testing environment for Client Services thru support of testing design innovation, streamlined reporting and process improvement. 

Responsibilities: 

• Developing clear, concise and accurate content for tests across CS
• Liaison responsible for developing, maintaining and documenting key requirement for testing
• Partners with various lines of business and business partners to execute on large, complex, long-term projects but will also participate in urgent, quick turn work
• Ensures resources are regularly maintained in accordance with bank standards and requirements
• Primary point of contact for review and assessment of existing and new testing needs
• Works as liaison between FLU and EIT to ensure adherence to all testing, enterprise and business guidelines and requirements
• Support the business in identifying impacts relative to the organization’s testing needs and coordinating with business leaders to develop testing to support process strength and business performance

Required Qualifications:

• 1+ years of leadership experience in client services
• Knowledge of key laws, rules, regulations and policies applicable to key business processes
• Subject matter expertise of contact center processes
• Strong critical thinking and problem solving skills used to partner across various levels of leadership
• Proactively identifies and escalates gaps and opportunities to enhance controls and/or processes
• Communicates effectively and confidently with business partners
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms

Desired Qualifications:

• 2+ years of experience with Client Services
• 2+ years of experience in testing environment
• Technical writing experience including procedure writing, process or test design and/or curriculum design
• Executive level communications, including executive level decks and dashboard

Skills: 

• Customer and Client Focus
• Issue Management
• Active Listening
• Decision Making
• Drives Engagement
• Problem Solving
• Analytical Thinking
• Monitoring, Surveillance, and Testing

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501)

Pay and benefits information

Pay range

$70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Apply Now