Client Experience Manager - Quality Assurance at McAngus Goudelock & Courie
McAngus Goudelock & Courie · Columbia, United States Of America · Hybrid
- Professional
- Office in Columbia
Join MGC's Client Experience Team in Columbia, SC!
MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states.
We are seeking a qualified Client Experience Manager - Quality Assurance. Remote/hybrid options will be considered. Ideal candidates will have a Bachelor's degree and 7+ years of related work experience. Litigated insurance claims handling and qualitative auditing experience is required. The position requires attention to detail, strong analytical skills, and a thorough understanding of the claims and litigation management process. This position reports to the firm’s Chief Client Experience Officer and requires daily interaction with our attorneys and staff throughout the firm.
Essential Functions and Responsibilities:
- Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations.
- Prepare reports of audit findings.
- Identify opportunities for education and improvements.
- Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program.
- Contribute to the evolving development of the firm’s quality control program.
- Evaluate, interpret and understand client guideline requirements.
- Provide assistance in the coordination and organization of audits conducted by firm clients.
- Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
- Understand and utilize client e-billing systems as needed.
Additional Benefits:
- Comprehensive health insurance and benefits package
- Casual dress code
- Mental health support resources
- Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion
If you're ready to take the next step in your career with a firm that values innovation and a supportive workplace culture, we encourage you to apply to McAngus Goudelock & Courie!
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