Continuous Improvement Specialist at undefined

COMPANY DESCRIPTION 

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us! 

POSITION SUMMARY 

We are seeking a proactive and analytical Continuous Improvement Specialist to lead initiatives that enhance customer service and distribution center processes, drive operational efficiency, and elevate the overall customer experience.
Using Lean Six Sigma methodologies, this role will focus on identifying process gaps and collaborating cross-functionally to drive sustainable improvements, eliminate waste, standardize processes, and optimize workflows. 

POSITION QUALIFICATIONS 

Knowledge, Skills, & Abilities:  

• Black belt certified - Strong knowledge of Lean, Six Sigma, Kaizen, or similar methodologies. 
• Excellent communication and facilitation skills.
• Proficiency in data analysis tools (Excel, Power BI, etc.) and process mapping software.
• Ability to manage multiple projects and influence cross-functional teams.
• Bilingual (English/Spanish) is a plus, depending on location.

Level of Experience:  

• 3+ years of experience in continuous improvement, preferably in customer service or operations.

Level of Education:  

• Bachelor’s degree in Business, Industrial Engineering, or a related field.

Travel:  

As the business needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Analyze and optimize customer service workflows to eliminate inefficiencies and enhance operational performance.
• Lead and support continuous improvement initiatives using Lean, Six Sigma, and other structured problem-solving methodologies.
• Collaborate cross-functionally with Customer Service, IT, and Operations teams to implement and monitor process improvements.
• Develop and maintain SOPs, training materials, and documentation aligned with updated processes.
• Facilitate workshops and training sessions to promote a culture of continuous improvement.
• Track KPIs such as response time, resolution rate, customer satisfaction, and process cycle time.
• Conduct root cause analysis and corrective action planning for recurring service issues.
• Support digital transformation initiatives that enhance automation and self-service capabilities.

OTHER RESPONSIBILITIES 

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY 

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements. 

DEIA STATEMENT 

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace. 

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.