Associate Implementation Consultant at Orion Health

Innovate With Purpose 

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionize global health systems so that we can finally get the healthcare we all want - a basic human right.  

We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.  

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionize global health systems, astronomical opportunities await.  

Position Purpose 

An Associate Implementation Consultant intern at Orion Health is entering and learning about configuring and implementing software; and delivering technical solutions to the client. This role liaises with and provides support to Client Success Groups or directly to the client during the implementation and transition to ‘business as usual’. This role is also involved in facilitating knowledge transfer to the client and applying knowledge and experience to the diagnosis, solving problems and issues. They are developing an understanding of the practical application of implementation techniques, approaches and contemporary practices. They work under mentorship and supervision and actively seek feedback from their peers and others towards their growth. 

Success in this role looks like…  

Has successfully learnt their domain, the product/s and solutions they work with, the clients they are assigned to and the contribution their team makes. Has shown the ability to take ownership of tasks. Has shown a collaborative attitude and is developing positive relationships with their immediate peers and seniors. Has developed an appreciation of the various roles within the services team.  

Key Relationships 

All Services team members, support services, development team and Sales Team to ensure transfer of knowledge and open communication behaviors. External key relationships will be developed with Client Project teams and Business Unit Managers 

Key Responsibilities 

• Technical Expertise: Understand the construct of maintaining and documenting configurations. Learn and participate in the multiple stages of testing (eg: System, Integration and Performance), understanding RDBMS and learning to perform data extraction, conversion and manipulation. Learn to prepare and maintain technical documentation for project team and client deliverables. 

• Project Delivery: Supports the team towards design, configuration, testing, and documenting solutions based on a project's functional and business requirements. Helps with installation and deployment of completed software products. 

• Post-implementation Support: Absorbs, learns and contributes towards maintaining, configuring and supporting implemented software products.  

• Problem Analysis and Resolution: Willingness and ability to learn quickly the Orion Software products and to be able to logically resolve reported problems when required to. Apply training and logic to assist clients in remote and possibly onsite troubleshooting and problem resolution. Exercise judgment in prioritizing problems and escalating issues where necessary. Utilize Issue Tracking system to gather information, analyze results, track issues and resolutions. 

Behavioural and Technical Capabilities 

Knowledge in the following is advantageous, but not essential:  

• Java/.NET or Python programming languages 

• HTML, JavaScript, REST/SOAP and XML 

• Linux, Bash scripting 

• Git 

• Customer Focused: Investigates and takes action to meet customers’ current and future needs. 

• Communicator: Establishes and maintains positive and professional relationships through accurate, timely and clear communication to leaders, colleagues, teams and customers. Adapts communication style and content to the audience and can transfer information to both technical and non-technical audiences.  

• Achiever: Focuses on priorities and delivery, makes high quality decisions, acts with pace and persistence and takes accountability to finds solutions and deliver results. 

• Team Player: Demonstrates reliability, communicates constructively and listens actively. Functions as an active participant and shows commitment to the team, shares openly and willingly, cooperates and pitches in to help and treats others in a respectful and supportive manner.  

Qualifications 

• Preferred: Enrolled in Software Engineering, Computer Science, Information Technology program or equivalent.  
• Position requires up to 25% travel 

If this sounds like you, we would love to hear from you!  

ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin. Reasonable accommodations will be made during the interview process upon request to assist those candidates with disabilities. 

NOTE: We are unable to sponsor visas or work authorizations at this time. 

Orion Health participates in E-Verify.