Patient Service Specialist / Certified Medical Assistant at Ultra Health Providers

Company BackgroundUltra Health Providers is dedicated to improving reaction times and patient outcomes. Our mission is simple – to improve the health and wellbeing of our aging population. Our culture is about support, and our common goal is to improve patient care. Job Summary:The Patient Service Specialist / Certified Medical Assistant plays a crucial role in providing exceptional service to our patients throughout their healthcare journey. The Specialist is a key component of our team that works closely with the primary care provider to deliver excellent patient care, ensuring services are provided within the Medical Assisting scope and state guidelines. The Specialist must take exceptional pride in their work and never settle for "good enough".This role involves managing patient interactions before, during, and after receiving care, ensuring a seamless experience through effective communication and coordination of services. The Specialist will handle various administrative tasks, including (but not limited to) appointment scheduling, insurance updates, patient check-in/out, chart preparation, measurement of vital signs, the drawing and preparation of lab work, and preparation of treatment rooms for upcoming examinations. The Specialist will also provide support to primary care providers throughout the Transitional Care Management process.



Essential Functions

JOB DUTIES

Providing excellent customer service skills by greeting patients and the community in a respectful manner

Greeting patients professionally both in person and on the phone

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying provider of patient arrivals

Comforting patients by anticipating anxieties and effectively answering questions

Gathering patient information, verifying financial records, and collecting patient payments

Performing departmental-related clerical duties such as checking inventory, stock supplies, track referrals, and answer phones

Maintaining office inventory and equipment by anticipating supply needs and expediting supply order

Demonstrating the knowledge and skills necessary to provide care or arrange for the provision of appropriate care, for patients, as pertinent to the scope of practice and specialty of the office setting

Appropriately and accurately documenting all patient care/interactions in patient medical record

Participating in telephone triage by obtaining clinically appropriate data and symptoms from the patient and advises and instructs patients according to established protocols and/or orders from the provider

Completing lab and radiology requisitions; drawing and preparing specimens of body fluids such as urine and blood for laboratory testing for pick-up, as applicable

Performing venipuncture

Performing point of care testing

Ensuring that all ordered laboratory and diagnostic tests are tracked and logged, and that the provider is presented with all test results

Preparing & reviewing patient charts for upcoming visits by verifying that all diagnostic test results, hospital reports, and other medical records are correct and up to date

Measuring vital signs such as pulse rate, respiration, blood pressure, weight, and height

Participating in electronic documentation of care at the direction of the provider

Assisting with reviewing medication history and updating medication list

Performing Transitional Care Management visits as directed

Assisting providers during procedures and examinations and performing instrument and room clean-up

Utilizing standard precautions

Other duties as assigned

CORE CAPABILITIES

Communicates effectively in a clear and courteous manner

Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service

Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner

Listens carefully to understand the issues and provides accurate information and support

Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards

Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department

Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service

Displays understanding of how personal actions will impact departmental resources

Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them

Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action

Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Required Qualifications

Education:

High School Degree or GED

Licensure/Certification:

Active Medical Assisting Certification (required)

Basic Life Support (BLS) – American Heart Association (preferred upon hire, required within 90 days of hire)

Experience:

One year of medical assistant healthcare experience (preferred, not required)

Two years of clerical experience in a physician’s office (preferred, not required)

Skills & Abilities:

Dependable team member

Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills

Engage with staff and patients in a professional manner

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