Strategic Account Manager, Chewy at FoodScience

FoodScience is hiring a Strategic Account Manager-Chewy 

In this role, you will own the end-to-end business for our Chewy account, driving revenue, margin, and share growth while upholding brand equity. You’ll align strategies, tactics, budgets, and execution across marketing, operations, creative, finance, and sales; lead annual/quarterly planning and day-to-day management of promotions, content and ads, search performance, inventory, logistics, and consumer experience; and steward accrual funds and spend to surpass plan. You’ll evaluate the competitive landscape and translate insights into marketplace strategies that expand our footprint and outperform the category. 

You’ll spearhead flawless execution by coordinating closely with Supply Chain on customer programs and operational changes, partnering with Brand and Creative (and agency partners) to deliver best-in-class product pages, campaigns, and on-site activations, and acting as the ecommerce subject-matter expert who advocates for the channel and unlocks growth across all brands. You’ll run test-and-learn roadmaps (including A/B experiments), implement process enhancements that streamline ecommerce operations, and keep meticulous documentation and forecasts in Salesforce—reporting progress against KPIs with clear drivers and actions. 

Above all, you’ll lead through influence across cross-functional teams and external partners—setting expectations, holding stakeholders accountable, and fostering an agile, collaborative culture that iterates quickly on market feedback. Your success will be measured by achieving top-line revenue targets, meeting margin goals, strategic use of accrual funds, and sustained market share gains. 

To be successful in this role, you must have the following skills: 

• Drive alignment on strategies, tactics, budgets, and execution across the marketing, operations, creative, finance, and sales teams
• Spearhead the management of activities and expenditures across designated customers and platforms, aiming to surpass budgetary objectives. 
• Secure substantial growth in revenue beyond category standards within the assigned territory. 
• Lead the development and implementation of brand-specific marketplace selling strategies in collaboration with brand and creative teams, alongside third-party agencies.
• Evaluate the competitive landscape and devise strategies to maximize business expansion.
• Act as an ecommerce subject matter expert, advocating for the channel while leveraging its potential to enhance business across all channels.
• Actively collaborate with other leaders to refine existing strategies based on evolving market insights and data. 
• Ensure flawless execution and effective communication with Supply Chain regarding customer promotions, customized programs, and operational adjustments that may impact the business.
• Continuously identify, propose and implement process enhancements to optimize ecommerce operations.
• Uphold brand equity and integrity while meeting business expectations.  
• Keep meticulous and accurate records in SalesForce and other platforms, maintaining best-in-class notes and documentation.
• Report updates and progress against KPI’s, including providing market forecasts and key drivers.  

Responsibilities: 

• Extensive expertise and hands-on experience working with eCommerce platforms and customer landscapes. 
• Comprehensive understanding of how eCommerce aligns with and influences overarching business strategies. 
• Proficiency in establishing best-in-class benchmarks, KPI’s and direct involvement in catalyzing change and achieving impactful results. 
• Robust blend of creative and analytical capabilities complemented by a strong financial aptitude. 
• Skill in connecting consumer insights, customer needs, design elements, and technological landscapes to unearth novel avenues for growth. 
• Proven ability to effectively oversee multiple brands, projects, and timelines simultaneously. 
• A strategic mindset coupled with tactical proficiency and an entrepreneurial drive to initiate impactful actions. 
• Skill in recognizing and thoroughly analyzing opportunities, crafting sales strategies and tactics, and adeptly managing sales and accrual budgets.  

Leadership Skills Required 

• Proven capability in assembling, motivating, nurturing, and utilizing the potential of cross-functional teams and agency partners to surpass anticipated outcomes.  
• Demonstrate robust interpersonal skills and adeptness in managing influence, supported by effective verbal and written communications.  
• Maintain a balance between strategic thinking, strong analytical skills, a problem solving mindset, and the capability to execute plans efficiently.
• Lead and hold FSC accountable, ensuring the attainment of goals and meeting expectations. 
• Display agility and a proactive approach, inclined towards experimentation, learning and iterative processes. 
• Adaptability to fluid environments where processes might not be rigidly defined.  
• Possess innate leadership qualities, coupled with adeptness in influence management, negotiation and conflict resolution.
• Collaborate seamlessly across all organizational levels, fostering cross functional cooperation.  
• Exhibit a high level of organizational skill and a steadfast commitment to follow through. 
• Thrive in a highly collaborative, cross-functional department.  

 Technical Expertise Required 

• Experience utilizing the key metrics and measurements of success from various eCommerce platforms, and leverage for business success.
• Proficient understanding of the Business to Consumer (B2C) model, comprehending consumer engagement and purchasing behavior. 
• Familiarity with the basics of Digital Platforms encompassing SEO, SEM
• Knowledgeable about P&L and proficient in utilizing various tools and metrics crucial for planning, executing, and measuring outcomes. 
• Proficiency with MS Office applications.

 PERFORMANCE METRICS: 

• Achieve top-line revenue targets for the branded animal business within the budget. 
• Ensure annual compliance with set margin expectations. 
• Strategically utilize accrual funds to foster growth. 
• Promote growth and market share expansion within designated territories. 

A little about FoodScience: At FoodScience®, we have one important mission: Helping people and pets live healthier lives. For nearly 50 years, that has meant making the highest quality nutritional supplements and products, but it also extends to the care we provide our customers, the workplace culture we nurture and the local community we connect to. FoodScience® is the research and innovation engine behind the trusted brands used by doctors and veterinarians. Their integrity and commitment are an extension of our own. It’s all about helping our customers, our employees, our community and their pets thrive. Whether it’s producing the highest quality, most effective nutritional supplements and products available, or providing a satisfying and engaging work environment, we’re always focused on our endeavor to inspire healthy lives.