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Student Work Study Presale Ticketing Assistant at St. Olaf College

St. Olaf College · Northfield, United States Of America · Onsite

$24,440.00  -  $26,520.00

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Job Title: Christmas Festival Ticketing Assistant

Classification: Student Employee (non-exempt)

Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057

If the position requires the student to work off campus, provide the name and address here:

Department Name: Music Organizations

Unit Number (5 digits): 11754

Length of Position: See Employment Authorization  

Contact Person/Supervisor: Amelia McNeil-Maddox, Ticketing Coordinator, Music Orgs

Pay Rate (Check One)     Standard Hourly Rate  x   Supervisory/Special Skills Hourly Rate

Description of the Position: (Purpose of the Position): 

Assists the Music Organizations staff with customer service during the Christmas Festival presale.

Transferable Skills: 

  • Customer service
  • Problem solving
  • Communication
  • Organization
  • Ease with software

 

Duties and Responsibilities: 

  • Manage customer service requests including phone calls, in-person and via email
  • Provide customers with information in response to their needs and questions
  • Follow up with customers who left voicemails or email messages
  • Execute ticketing transactions with customers who prefer to buy over the phone
  • Take notes and transfer difficult customers to Music Orgs staff

 

Qualifications: (Education/Experience/Skills) 

  • Customer service experience
  • Strong communication skills
  • Organizational skills
  • Experience with Google Docs/Sheets
  • Ability to focus and be productive in a high-traffic work environment 
  • Capacity to successfully complete tasks independently, with little supervision 
  • Ability to collaborate and interact well with staff members on large projects
  • Discretion around confidential information

 

Wage Range: $11.75-12.75

 

This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.
 

 

 

 Physical and Environmental Factors
(Indicate frequency required in a typical shift for this position.)

Physical Activity Not Applicable Rarely Occasionally Frequently Continually
Sitting
Standing stationary
Walking/traversing
Crouching (bending at knees)
Kneeling/crawling
Stooping (bending at waist)
Twisting/pivoting
Climbing/balancing
Reaching overhead
Grasping/handling
Pushing/pulling
Lifting/carrying (< 20 lbs.)
Lifting/carrying (<50 lbs.)
Repetitive motions (constant for 15+ mins; typing, etc.)
Driving
Other      
Sensory Activity Not
Applicable
Rarely Occasionally Frequently Continually
Talking in person/on phone
Hearing in person/on phone
Vision for close work
Vision for distance or depth
Distinguishing color
Feeling by touch
Loud noise (need raised voice to be heard) 
Other      
Environmental Exposures Not
Applicable
Rarely Occasionally Frequently Continually

Respiratory (dust/gas/fumes/steam/odors/

poor ventilation)

Chemicals (includes solvents and oils)
Vibrations (exposure to oscillating movements  of extremities or whole body)
Wet or humid conditions (indoor)
Extreme cold (below 32 degrees)
Extreme heat (above 100 degrees)

Proximity hazards (moving mechanical 

parts, moving vehicles, electrical current, etc.)

Heights or cramped quarters
Protective equipment required (mask, gloves, eyewear, ear plugs, steel toe shoes, respirator)
Other      

Travel:  0% of time           Operate Hand Tools:  ☐ Yes  ☒ No           Operate Equipment/Machinery:  ☐ Yes  ☒ No 

Required Dress Attire:  ☒ Business Casual      ☐Business Formal      ☐ Uniform      ☐ Other:        

Comments:       

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