Clinic Manager at Hennepin County, MN

About the Department

Hennepin County is seeking a dynamic and experienced Clinic Manager to lead operations at the Mental Health Center (MHC), a Certified Community Behavioral Health Clinic (CCBHC). The clinic is seeking a strategic leader with a strong background in clinical operations, regulatory compliance, and team development. This position will lead and monitor compliance and quality assurance efforts to maintain clinic license and certification, coordinate efforts between the MHC and various stakeholders, and participate in the development and implementation of new ideas and modification of services and relationships to ensure growth and financial health of MHC. 

The Mental Health Center is licensed by the state of Minnesota and is staffed by psychiatrists, advanced practice registered nurses, clinical psychologists, psychiatric nurses, clinical social workers, and other health care professionals and support staff. The Mental Health Center’s team of support and provider professionals provides comprehensive outpatient behavioral health services to adults with serious mental illness as well as those with co-occurring substance use disorders. Additionally, the clinic services children, youth, and families, many of whom are involved with Child Protection or Juvenile Justice. With state CCBHC certification, we’ve advanced our goals of service excellence and the provision of personalized, coordinated, and equitable care for the people we serve.

Candidates who are interested in the National Health Service Corps should know that the Mental Health Center is designated as a Health Professional Shortage Area (HPSA). Health care providers that help underserved communities are eligible for scholarship and loan repayment programs. Learn more about the NHSC Loan Repayment Program.

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Location and hours:

This position is performed on-site at the Mental Health Center, located in the South Hennepin County Human Service Center at 2215 East Lake Street, Minneapolis, MN 55407. Typical work hours are Monday through Friday, between 8 a.m. - 6 p.m.; some early evening hours are also possible. No weekend, overnight, or holiday shifts are required. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. 

About the position type:
This is a full-time, benefit earning position. This position is internally classified as a Clinic Manager. Click here  to view the job classification specification.

In this position, you will:

• Direct the clinical and administrative operations of the Mental Health Center including satellite sites.
• Manage MHC vision and strategy by ensuring the development of program goals and objectives, establishing work plans and timelines, monitoring progress, and evaluating results. 
• Develop and oversee procedures, protocols, and policies that support operational excellence and ensure the functionality of daily operational processes.
• Maintain understanding of and adherence to regulatory requirements of CCBHC, Rule 245I.20 clinic certification, and Rule 245G substance use disorder program (Recovery in Focus).
• Under administrative direction, plan, direct, organize, supervise, and coordinate ambulatory health care services; manage ambulatory health care services in a clinic setting and/or multiple clinic settings.
• Maintain and manage clinic quality assurance plan, including annual update and approvals as required by statute.
• Develop, prepare, and effectively manage budgets relating to the operation of clinical programs.
• Use data to evaluate program results and adapt program functioning as necessary to achieve program goals, appropriate productivity, and quality standards.
• Collaborate with organizations and groups to provide for betterment of the community.
• Promote total quality management and cultural diversity through department operations and by personal performance.

Need to have:

• One of the following:

  • Bachelor's degree or higher in business administration, health care administration, psychology, public health, nursing, social work, or related field and five years or more of experience in clinic or program management including supervisory responsibility.

  • Nine years or more of experience in clinic or program management including supervisory responsibility. 

Nice to have:

• Licensed as a Licensed Independent Clinical Social Worker (LICSW), Licensed Professional Clinical Counselors (LPCC), Licensed Marriage and Family Therapist (LMFT) or Licensed Practitioner (LP).
• Experience:
  • Supervising a multidisciplinary team in a clinical or behavioral health setting.
  • Managing or supervising a clinic with CCBHC, 245I, and 245G.
  • With budget, data, project management, and clinical quality improvement. 
  • Working directly with marginalized communities of color (i.e., Native American and African American) in Child Protection or Juvenile Justice.
• Knowledge of:
  • State and federal clinic certification requirements.
  • Ambulatory care services, billing practices, and clinical workflows.
  • Partnerships between clinics, community organizations, and co-located services.
• Ability to:
  • Develop and maintain effective working relationships with customers of the department.
  • Communicate clearly and concisely in verbal and written form. 
  • Develop and align program goals with broader county and state strategies.
  • Clearly convey complex information to leadership, staff, and external partners.
  • Organize and manage complex projects and special initiatives.
  • Build and maintain effective relationships with internal teams and external stakeholders.
  • Interpret and apply healthcare regulations.
  • Promote diversity, equity, and inclusion in clinic operations and service delivery.
• Strong leadership, project management, and communication skills.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other. 

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. 

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge(login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips. 

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or a criminal background check.

If you have any questions, please contact:
Pajoua Chang
[email protected]

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