BDC Call Center / Internet Sales at Maplecrest Ford Lincoln

Business Development Center (BDC) | Internet Sales Representatives

Along with department team members, this role responds to all internet leads, confirms sales appointments, and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources.

BDC Reps report directly to the Internet Sales Director.

Responsibilities

• Create, maintain, and measure the internet and business development processes (for both sales and service)
• Managed a group of customer service representatives in a call center environment.
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators.
• Cultivate engaged, intelligent, and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

We Offer.

• Paid training
• bonuses
• Health, dental, vision, life, and disability insurance
• Employee purchase program
• $16.75 an hr Plus Commission