Red Envelope Consulting - Technical Solutions Manager at Red Envelope Consulting

Are you a technically skilled problem-solver with an entrepreneurial mindset? Our client is seeking a Technical Solutions Manager to join their Support team and lead the development of a new consultative service offering. This role is a unique opportunity to shape a new revenue stream while delivering high-impact technical solutions for enterprise clients.

As a Technical Solutions Manager, you’ll work directly with clients to design, implement, and optimize complex automations and data integrations using APIs, RPA tools, and custom scripting. You’ll be hands-on in building scalable solutions, managing service engagements, and collaborating across teams to drive client success and innovation in SaaS management.

If you thrive in a fast-paced, client-facing environment and love turning technical challenges into strategic wins, this role is for you.

What you will do

• Lead client-facing technical service engagements, providing strategic consulting and hands-on implementation of SaaS management automations and integrations.
• Design and implement custom solutions using RESTful APIs, RPA tools, and scripting languages to automate data transfers, reporting, and workflow optimization.
• Build and structure a new service offering from the ground up, including service delivery methodologies, pricing models, and client engagement processes.
• Manage billable service hours and project deliverables, ensuring high-quality outcomes and strong ROI for clients.
• Collaborate directly with IT, SAM, and Procurement leaders to understand business requirements and translate them into technical solutions.
• Develop technical documentation and best practices for complex implementations, creating reusable frameworks for future engagements.
• Identify expansion opportunities within existing accounts through deep technical relationship building and solution advisory.
• Partner with internal teams including Product, Engineering, and Client Success to leverage platform capabilities and influence product roadmap based on client needs.
• Operate independently with minimal oversight, driving project success through self-direction and entrepreneurial problem-solving.
• Resolve Tier 2 Support tickets related to your areas of expertise.

What you need

• 3+ years of direct client-facing experience in technical consulting, solutions engineering, or implementation services within a B2B SaaS environment.
• Strong proficiency with RESTful APIs including integration design, troubleshooting, and optimization.
• Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, Power Automate) and programming experience with Python.
• Proven track record of managing complex technical projects from conception to delivery with measurable business impact.
• Excellent communication skills with ability to present technical concepts to executive audiences and translate business requirements into technical solutions.
• Self-starter mentality with comfort operating in ambiguous environments and building processes without extensive structure or guidance.

Nice to have

• Experience with ticketing systems (e.g., Zendesk, Jira) and support workflow management.
• Experience with scripting languages (e.g. JavaScript, PowerShell), data query tools (SQL), and cloud platforms (AWS, Azure, GCP).
• Background in SaaS Management, IT operations, Software Asset Management, or consulting/professional services experience.
• Project management experience with client engagement frameworks and billable hour management.
• Understanding of data analytics and business intelligence tools (e.g. Sisense, Power BI).

Red Envelope Consulting is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.