Team Lead Accounts Receivable at Booking Holdings

The Accounts Receivable (AR) Team Lead (TL) helps to apply the finance strategy aligned with Booking.com’s business objectives by working on key initiatives in Accounts Receivables.In this role, the AR TL will be responsible to develop and coach one or two of the sub-teams that embraces and drives change, business partnering, efficiency with the use and development of the right tools, growth, empowerment, and teamwork. 

As an AR TL you will oversee and manage the daily operations of the AR team, working alongside the other TLs who are responsible for departments including Direct Debit Collection, GLs Reconciliation, Auto Bank and Global Chains.

In your role, you will manage the KPIs that are key to Booking.com’s growth and scalability where process improvements, automation and innovation are essential.  You will have daily interactions with our EMEA, AMERICAS & APAC offices as well as regularly partnering with key stakeholders.

Responsibility

• Manage daily operations of the AR team, ensuring the posting of all incoming cash payments from customers are completed, and payments are allocated accurately on a daily basis.  
• Building and developing  a proficient knowledge of AR processes within the team.
• Serving as the leader of the group, ensuring work tasks are adequately prioritized and completed, team member’s workloads are balanced and actively monitored

• Be the owner of Key Performance Indicators like cash application automation, timely response to our internal business partners, and retaining scalability needed for business growth 
• Ensure KPIs and SLAs are met timely & accurately in line with Booking.com business objectives

• Providing business support on a range of ad-hoc/cross-functional projects and strategic initiatives. 
• Working closely with a broad scope of stakeholders including Credit Control, Banking, SAP/Tec,  Accounting etc, on several different levels to provide business support and suggest process improvements.

• Support and contribute to a smooth month-end close

• Ensure adherence to company policies, SOX controls and applicable governmental regulations. 
• Responsible for reviewing and executing business and SOx controls performed by the team on a monthly basis

• Lead and motivate a multicultural team by including appropriate coaching, mentoring and feedback. Ensure individual team member’s OKRs are in alignment with the team roadmap. 
• Tracking and monitoring performance levels, and manage underperformance in the team
• Assure strong quality as well as productivity standards within the team
• Identify and hire new talented individuals to support the team objectives

• To combine your knowledge and expertise with the goals of our business to drive automation and innovation, as well as looking at the strategic and longer term contribution
• Mitigate risk while working to improve processes and procedures within the team

• To support and implement end to end automated cash application solutions that enable growth and scalability. 

• Experience of hands-on implementation of improvements to internal systems and procedures, including assisting in documenting all existing processes and procedures as required
• Work with management to implement process changes by identifying process improvements.

• Manage stakeholder expectations and relationships

• Act as a backfill for the AR Manager whilst acting as the intermediary between the team and the AR Manager

• Prepare and conduct performance reviews and keep track of progress during the year
• Establishing a reporting framework  which supports decision making, accountability, and process improvements, keeping in mind control environment and compliance requirements 

Level of Education

Available options:

Not required

Specialized Diploma

Bachelor degree

Master degree

PhD

Bachelor or Master degree in Finance preferred

Years of relevant Job Knowledge

Available options:

Limited Job Knowledge (0 - 1 year)

Basic Job Knowledge (1 - 3 years)

Broad Job Knowledge (3 - 5 years)

Advanced Knowledge (5 - 8 years)

Extensive Knowledge (8 - 12 years)

Substantial Knowledge (12 + years)

3-5 years of experience managing a Finance Operations team.

12+ years of experience in total primarily in cash applications & billing 

Requirements of special knowledge/skills

• SAP,MS office, Google Chrome
• Excellent communication skills, both written and spoken in English;
• Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group
• Team and service-oriented approach
• Experience in team management including employee reviews, appraisals, and assessments
• A good people motivator with management experience
• Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment
• Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way
• Strong organizational and prioritizing skills
• Strong analytical skills
• Capability to drive change, think of solutions and focus on results
• Accurate with good attention to detail
• Functional technical skills
• Ability to proactively drive the assigned projects and reach the preset objectives
• Excellent teamwork skills
• Understanding the impact of the team and the bigger picture
• Good presentation and interpersonal skills.
• Demonstrates tenacity, drive, ability to inspire and collaborate.
• Ability to multi-task & a flexible and positive attitude
• Able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures
• Able to operate effectively in a complex environment with a wide variety of stakeholders
• Ability to proactively prioritize and lead the assigned projects and reach the preset objectives
• Demonstrates analytical and curious mindset, tenacity, drive, and ability to inspire and collaborate
• Demonstrable experience in finance roles with progressively increasing levels of responsibility.