Cash Management Support Specialist at undefined

TITLE:                        Cash Management Support Specialist 

LOCATION:               Headquarters

REPORTS TO:          Cash Management & Payment Systems Officer

CLASSIFICATION:   Full Time, Non Exempt

PAY GRADE:            NE 40 ($22.00 - $35.21 per hour)

AVAILABILITY:         Monday-Friday 8:30am-5:00pm

Position Summary: 

Responsible for supporting Pioneer’s cash management program including Business Online Banking, ACH (Automated Clearing House) systems, remote deposit capture solutions, and various business banking needs. This includes building and maintaining strong relationships with Relationship Managers and Business and Municipal clients, ensuring their unique banking needs are met with tailored solutions. The role also involves maintaining equipment, completing installations, and collaborating with customers and cross-functional teams to address and resolve service requests and troubleshoot issues. A key focus is delivering superior customer experience by ensuring that requests and issues are handled promptly and effectively.

Key Responsibilities:

• Assist with the onboarding of new commercial and municipal cash management clients by serving as the primary point of contact and supporting the setup of cash management services, including ACH origination, ACH debit blocks, remote deposit capture, positive pay, sweep accounts, online wire transfers, and account analysis maintenance.
• Provide ongoing support for cash management products to existing business customers, ensuring continued satisfaction, functionality, and issue resolution.
• Support business accounts with ancillary services and maintenance within the core system. 
• Complete maintenance and service requests related to cash management products, including ACH returns, notifications of change, limit adjustments, and other specific client requests.
• Open, close, and perform maintenance on all municipal account types within the core system, ensuring proper documentation, compliance, and data integrity in coordination with the municipal banking department.
• Participate in training sessions to stay current on new software, Excel tools, cash management products, and banking regulations impacting commercial and municipal banking services.
• Assist with the annual and semi-annual reviews of ACH and remote deposit capture clients, ensuring accurate information and timely follow-ups.
• Ensure the accuracy and completeness of data entered into the bank’s core systems and online banking systems, regularly checking for discrepancies or errors.
• Complete the installation of remote deposit capture scanners and provide customer support and training for all  
• services deployed to ensure seamless operation.

Qualifications & Competencies:

   Education & Experience

• Associate’s degree in business or similar field preferred.
• Three years of experience in banking or business experience required.
• Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills.

   Core Skills & Attributes

• Must be an enthusiastic, positive leader and productive team player.
• Must possess organizational skills and have the ability to work independently.
• Strong interpersonal and time management skills.
• Ability to learn new software applications/systems and complex business processes.
• Understanding of banking laws and community bank operations.
• Must have strong decision making skills, handle multiple projects simultaneously and use discretion in setting priorities.
• Strong and effective customer service skills with professional and courteous style of communication towards a variety of groups including internal and external customers.

As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.