UX Design Specialist at International Baccalaureate
International Baccalaureate · Cardiff, United Kingdom · Hybrid
- Professional
- Office in Cardiff
UX Design Specialist
Salary: Circa £37,000 – £42,000 per annum (depending on experience)
Job Type: Full-Time, 37.5 hours, Permanent
Location: IB (International Baccalaureate®) Global Centre, Cardiff
Hybrid working opportunity
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,800 schools across 162 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.
About the job
The IB is undergoing an exciting transformation in how it delivers technology, driven by a new operating model. At the heart of this change is the UX Design department, which plays a critical role in shaping exceptional customer experiences across our digital products, designing complex products and services, both in-house and in partnerships with the broader IB ecosystem.
This team is passionate about understanding user needs and improving business processes to unlock new technology capabilities and deliver meaningful efficiencies. By centralising and standardising UX capabilities across the IB Offices, the department ensures consistency and excellence in user experience design.
As part of this team, you’ll report directly to the Head of UX, who leads the IB’s strategic direction on all UX topics and is responsible for establishing and growing this department.
Responsibilities
Key Responsibilities
Design and deliver simple, accessible and scalable experiences for our students, teachers and schools
Define and develop design principles and contribute to the continuous improvement of the IB’s Design System to ensure high-quality user experiences.
Lead UX research and analysis, gathering and applying user insights to inform design decisions.
Promote innovation by tracking industry trends and advocating best practices in UX and service design.
Champion accessibility and inclusivity, ensuring products serve diverse users globally.
Communicate design concepts clearly, producing wireframes, prototypes, and service blueprints to visualize processes and support stakeholder engagement.
Collaborate cross-functionally with business owners, product managers, and engineering teams to drive user-centered solutions and process improvements.
Organize and facilitate design reviews and workshops, incorporating stakeholder feedback to refine and enhance user experiences.
Foster a collaborative team culture, sharing knowledge and contributing to the departmental strategy and digital transformation at IB.
Qualifications
About You
Cultural awareness, respect, and a global perspective
Strong IT and data skills
Excellent presentation, negotiation, and communication abilities
High proficiency in written and spoken English
Experience in UX and UI design, prototyping, and using tools like Figma
Cross-functional collaboration with diverse teams
Basic understanding of the edtech landscape
Experience with SaaS and consumer products (desirable)
Knowledge of software development processes and Agile methodologies (Scrum preferred)
Competence in problem-solving, empathy, and stakeholder engagement
Confidence in decision-making and team motivation
Passion for technology and digital product creation
Salesforce or CRM experience, IB knowledge, and proficiency in Spanish and/or French are desirable but not required
Application Requirement: Please include a portfolio with your application that highlights your UX design process, problem-solving capabilities, and examples of work that demonstrate your impact on user experience.
In addition to your salary, we offer an attractive range of benefits including:
- 10% employer pension contribution from first day of employment (minimum contribution required from yourself is 3%)
- 25 Days annual leave, plus public holidays, with the option to buy up to 5 days additional annual leave
- Flexi Hours with our core hours as 10am-12pm and 2pm-3pm. You can flex your 37.5 hours per week around this
- Enhanced family friendly benefits
- Life assurance 4x annual salary
- Paid volunteering leave
- Flexible benefits allowance at 1.5% of your annual salary
- Excellent continuous professional development
- Health and wellness schemes
- Disability Confident Employer
- Cycle to Work scheme
- Discounts on a range of products, including days out and Gym Memberships
- Cash back opportunities available from a wide range of retailers
- Employee Assistance Programme
- Free on-site car parking
Applications are being received until 12 October 2025
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
