Project Manager at Goodwill Industries of Hawaii, Inc.

Goodwill Industries of Hawaii, Inc.

Job Title:         ServMart Contract Manager    

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives. 

 So, join the Goodwill Hawaii family and help strengthen our community, one job at a time

SUMMARY 

The ServMart Contract Manager is responsible for the overall supervision and coordination of daily operations to ensure successful service delivery under the GSA ServMart contract. The ServMart Contract Manager oversees staff, manages budgets, ensures contract compliance, and maintains strong relationships with government personnel and customers. The ServMart Contract Manager plays a critical leadership role in maintaining performance standards and delivering quality customer service across all ServMart locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervise and manage employees to meet all contractual requirements and performance goals.
• Maintain current knowledge of contract and subcontract modifications.
• Communicate regularly with the Contracts Project Manager, On-Site Government Manager, and Senior Director.
• Develop and maintain positive working relationships with government personnel, vendors, and contractors.
• Plan and schedule staff workloads to meet contract requirements and ensure proper shift coverage.
• Monitor project ratios, staffing levels, and payroll to stay within budget.
• Train, coach, and evaluate employees in store operations, customer service, and company policies.
• Foster a positive and professional work environment for all team members.
• Provide excellent customer service and guide staff to uphold the same standard.
• Operate cash registers accurately and ensure proper handling of payments, returns, and sales reporting.
• Address customer complaints, product inquiries, and store issues professionally and promptly.
• Monitor for theft or safety concerns and report incidents to store management.
• Conduct regular audits and inspections to ensure service quality and compliance.
• Collaborate with safety personnel to enforce OSHA and state safety standards.
• Ensure adherence to all company, store, and safety policies.
• Perform other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Valid driver’s License and a clean driver’s abstract. 
  • Must have the ability to pass and maintain required contract security clearances for base installation access and use of government technology.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel; 
• reach with hands and arms; and talk or hear.   
• frequently lift and/or move up to 50 pounds
• occasionally maneuver wheeled containers weighing up to 300 pounds 
• utilize close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to outside weather conditions, risk of electric shock, and vibration. The noise level in the work environment is usually moderate. 

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.